Service Desk Analyst

Service Desk Analyst Location: NYC, NY Duration: 6+ months (35 hrs/week) In person interview needed. Onsite from day 1 Responsibilities Service Desk Analyst provide technical support on hardware, software, network, and telephony issues for all staff. Analysts diagnose and resolve basic technology issues adhering to ITIL-based ITSM processes. Included in these responsibilities are the following: Answers telephone and email inquiries to determine service required.Keeps customers apprised of statu

Mac L1 Support Technician 12 Month W2 Contract (No C2C/No Student Sponsorship) Onsite daily in New York, NY [10011] OR San Francisco, CA 270 [94107] Pay rate: up to $37.50/hr. in New York and up to $40.50/hr. in San Francisco, CA. No PTO or paid holidays. The ideal candidate will have experience providing remote and onsite support to over 300 end users, primarily within Mac-focused environments (90% Mac environment). We are seeking a proactive and customer-focusedL1 Support Engineerto provide

This is a fully onsite role (5 days, Tuesday to Saturday 12am-8am) providing level 1 & 2 support for users, troubleshoot hardware and software problems for desktop and laptop computers and conduct remote problem solving when necessary. We are looking for a qualified Desktop Engineer for the 3rd shift of our 24x7 Team who has experience troubleshooting computer issues and supporting customers by phone, email, and via remote access tools. This is a fully On-Site support role to troubleshoot hardwa

Mac L1 Support Technician 12 Month W2 Contract (No C2C/No Student Sponsorship) Onsite daily in New York, NY [10011] OR San Francisco, CA 270 [94107] Pay rate: up to $37.50/hr. in New York and up to $40.50/hr. in San Francisco, CA. No PTO or paid holidays. The ideal candidate will have experience providing remote and onsite support to over 300 end users, primarily within Mac-focused environments (90% Mac environment). We are seeking a proactive and customer-focused L1 Support Engineer to provi