WCAG & ADA Compliance Support Specialist

Description:

Responsibilities:

• Define and execute the accessibility program strategy and roadmap.
• Establish governance, policies, and standards for digital accessibility compliance.
• Ensure design systems, content, and workflows meet WCAG and ADA requirements.
• Monitor accessibility KPIs, analytics, and drive continuous improvement initiatives.
• Develop and implement accessibility plans for public-facing websites.
• Analyze audit findings and create prioritized remediation strategies.
• Design and lead communication and rollout plans to educate staff on accessibility best practices.
• Provide subject matter expertise and consultation across Judicial Council offices and units, ensuring alignment with WCAG 2.0 AA standards.
• Develop a change management strategy incorporating continuous feedback from content contributors, management, and stakeholders through informational sessions and demonstrations.
• Recommend and implement workflow and compliance protocols to ensure published content is properly structured for assistive technologies such as ZoomText and JAWS.
• Demonstrate effective document and video remediation techniques to bring existing content into compliance.
• Research and evaluate vendors, partners, and technologies to support large-scale document remediation (PDF, Word, Excel, others).
• Advise on accessibility training development for web and forms.
• Conduct training sessions and develop templates and toolkits for content creators.
• Draft internal policies to support ongoing ADA compliance for Judicial Council websites.
• Recommend strategies for establishing and maintaining an ADA compliance operational function.
• Research and propose tools for continuous monitoring and reporting of accessibility gaps.
• Collaborate with office leadership to share strategies and secure buy-in for proposed initiatives.
• Perform manual accessibility testing, including keyboard-only navigation and screen reader validation.
• Perform manual remediation on a large set of pdf files using PDFix desktop or Adobe Acrobat pro
• Prepare and deliver monthly status reports on accessibility initiatives.
• Perform other related duties as assigned.

Required Skills:

• Bachelor’s degree in information systems, computer science, accessibility/UX, communications, public administration, or a related field OR equivalent experience.
• 5 years of progressively responsible experience in technology analysis supporting enterprise content (e.g., CMS, intranet, web publishing, digital documents/workflows).
• 3 years of hands-on experience with digital accessibility work (testing, remediation, governance) aligned to WCAG 2.1 Level AA (or higher) and Section 508 principles.
• Demonstrated experience leading work across multiple stakeholders (business owners, comms/content teams, IT, legal/risk/compliance), including setting standards and driving adoption.
• Strong working knowledge of accessibility standards: WCAG success criteria (especially common failures: headings, color contrast, link text, tables, forms, images/alt text, captions/transcripts, keyboard navigation).
• Content lifecycle governance: templates, publishing rules, review cycles, versioning, retention, and approval workflows.
• Content formats: HTML pages and office/PDF documents (Word, PDF, PowerPoint) and how accessibility differs across them.
• Ability to perform accessibility evaluations, write clear findings, and create prioritized remediation plans.
• Ability to translate accessibility requirements into practical content standards and repeatable templates.
• Ability to write and maintain documentation (SOPs, job aids, checklists) and deliver training.
• Proficiency using at least one accessibility testing approach in each category: Automated scanning (Siteimprove, Browserstack, PDFix, tools or equivalent).
• Manual testing (keyboard-only navigation + screen reader validation at a basic level).
• Document remediation (Acrobat Pro for PDFs and/or Word built-in accessibility tools).
• Experience supporting audits, compliance reporting, or formal review processes (internal controls, risk tracking, corrective action plans).
• Familiarity with one or more CMS platforms (e.g., SharePoint, Drupal, WordPress, etc.) and typical publishing workflows.
• Working knowledge of HTML/CSS basics sufficient to diagnose content-level accessibility issues and communicate fixes (not a developer requirement, but senior analysts should be able to “read” the problem).
• Proven ability to lead (not just participate): facilitate working sessions, manage a backlog of fixes, track compliance progress, and report statrisks.
• Strong communication skills: can explain accessibility issues to non-technical content owners in plain language and provide actionable detail to technical staff.

Desired Skills:

• Manage automated and manual accessibility testing processes.
• Provide development guidance for semantic structure, ARIA, and keyboard support.
• Plan and execute accessibility testing across web, mobile, PDF, and kiosks.
• Experienced at establishing and maintaining effective working relationships with those contacted in the course of the work.
• Excellent understanding of information architecture, web design, usability and accessibility.
• Recent experience within government agencies or public-sector bodies with projects of a similar type.