Immediate need for a talented Business Process Owner Senior – Contact Center. This is a 06 Months Contract opportunity with long-term potential and is located in Chesapeake, VA (Onsite). Please review the job description below and contact me ASAP if you are interested.
Job ID:26-02834
Pay Range: $25 - $27/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
- Own and lead end-to-end business process design, implementation, testing, and optimization
- Align processes with enterprise strategy, customer experience vision, and dependent workflows
- Define and monitor KPIs, control limits, risks, and compliance controls
- Drive continuous improvement using data, analytics, and emerging technologies
- Lead business cases and requirements for process improvement initiatives
- Ensure strong stakeholder alignment through proactive communication
- Mentor team members and support cross-functional partners
- Manage operational, regulatory, and compliance risks tied to owned processes
Key Requirements and Technology Experience:
- Must have skills: - Process Engineering, Process Improvement, Process Optimization, Contact Center, Call Center, Process Mapping, Process Modelling, Process Documentation, Claims.
Bachelor’s degree or equivalent experience (up to 10 years in lieu of degree) - 6 years of experience in business process execution, consulting, or process optimization
- Strong experience with contact center technologies (required)
- Proven use of Lean, BPM, or similar methodologies
- Hands-on process mapping, modeling, and documentation experience
- Experience with quality management, change management, and problem-solving tools
- Strong data analysis, reporting, and performance measurement skills
- Knowledge of risk management, compliance standards, and process governance.
- Note: This position is open for Phoenix, AZ; San Antonio, TX; Plano, TX; Colorado Springs, CO; Chesapeake, VA, or Tampa, FL.
Our client is a leading Banking Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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