Customer Success Manager, Software Services

Your role

At Atlas Copco, we value your work and who you are. As a global technology leader with over 150 years of innovation, we're committed to making a positive impact on industries and communities. Join a team where dedication, creativity, and growth drive everything we do.

The Customer Success Manager, Software Services plays a critical role in driving customer innovation and transformation by ensuring maximum value from our Software Maintenance portfolio (TechCover). This role leverages industry knowledge and analytics to manage customer relationships, drive adoption, and deliver measurable outcomes. You will build long-term partnerships, reduce attrition, identify growth opportunities, and elevate the overall customer experience.

Key priorities include accelerating software maintenance adoption, acting as a subject matter expert on TechCover solutions, strengthening collaboration with Motor Vehicle Industry (MVI) and General Industry (GIN) teams, and contributing to the growth of software services as a strategic revenue stream. This role also partners across the Service Business Line and Tools & Assembly Systems teams to drive alignment and shared success.

Here's how you'll make an impact:
Drive customer outcomes by ensuring customers realize value and achieve their goals
Build strong relationships to foster loyalty, retention, and advocacy
Proactively identify risks and provide solutions before escalation
Lead onboarding and implementation, serving as the primary contact during TechCover launch
Conduct regular check-ins and business reviews to optimize performance
Reduce churn by improving satisfaction and demonstrating ongoing value
Identify upsell and cross-sell opportunities to support growth
Analyze software usage data to identify trends and guide decisions
Support MVI and GIN teams through training, materials, and customer presentations
Champion software services strategy through clear value propositions and ROI-driven selling
Provide input to enhance solution offerings and maximize customer value
Build strong internal partnerships to drive collaboration and shared success
Develop and track KPIs to demonstrate the value of software services

Reporting to the Vice President of Strategic Initiatives, this role is key to strengthening our Technology Services market position.
To succeed, you will need

• Education: Bachelor's degree in Business, Engineering, IT/Computer Science, Communications, or related field.
  Sales experience: Relevant sales experience (e.g. territory growth, account management or business development) with consistent KPI's preferred.
  Technical aptitude: Strong technical understanding required to engage with customers effectively.
  Travel-ready: Willingness to travel up to 50% within the assigned region, including both domestic and international trips to support sales meetings, client engagement, and business forecasting activities; overnight travel may also be required based on business needs.
  Presentation skills: Strong communication skills with experience in product demonstrations a plus.
  Proven track record: Experience selling software solutions to a wide variety of customers.
  Computer skills: Maintain expert status in MS Office programs (Word, Excel, Teams, and PowerPoint).

In return, we offer

At Atlas Copco, we know that work is more than just a job. Here's what we offer to keep you happy, healthy, and inspired:
Professional Development: Opportunities for growth, training, and career advancement.
Comprehensive Benefits: Medical, Dental, Vision, Life, and more.
Financial Security: 401(k) with up to 6% company match.
Work-Life Balance: 15+ days of paid time off, a generous holiday package, and flexible schedules.
Family Support: Paid Maternity & Paternity Leave.
Wellness Perks: Gym, Education, and Health Reimbursements.
Rewarding Culture: An inclusive environment that celebrates innovation, teamwork, and diversity.

Accessibility Notice: If you need reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: or call . Reasonable accommodation requests will be considered on a case-by-case basis.

Atlas Copco

Atlas Copco delivers innovative products and solutions that help businesses grow and drive progress. Our portfolio spans compressed air and gas systems and treatment, vacuum solutions, industrial power tools, assembly systems, and power and flow solutions. We bring a commitment to long-term success built on expertise, reliable service, and uptime. When you level up to the Atlas Copco experience you enter a partnership based on quality, sustainability, and ease of collaboration. The technology we bring, and the decades of experience support the future-proofing of your business. Atlas Copco is a brand within Atlas Copco Group.

Visit the Atlas Copco website

Company: Atlas Copco Group

Functional area: Service Location: US - United States City: Auburn Hills, MI On-site/remote: Remote Brand: Atlas Copco Company Name: Atlas Copco Tools & Assembly Systems LLC Date of Posting: April 6, 2026 Last day to apply: August 1, 2026