SAP S/4HANA AMS Consultant – PP/QM

SAP S/4HANA AMS Consultant – PP/QM

Role Summary

Provide AMS L2/L3 support and continuous improvement for SAP S/4HANA QM (Primary) and PP (Secondary), ensuring stable manufacturing and quality execution (planning through production confirmations and inspection to usage decision), timely incident/problem resolution within SLAs, and controlled delivery of small enhancements and changes.

Key Responsibilities

• Provide L2/L3 AMS support for SAP S/4HANA PP and QM across incidents, service requests, and defects; meet agreed SLAs.
• Troubleshoot end-to-end manufacturing and quality issues: master data, execution errors, integrations, and posting failures; perform RCA and implement permanent fixes.
• Support QM processes: incoming/in-process/final inspection, inspection lots, results recording, defects/notifications, usage decision, batch/serial considerations, certificates/CoA (where applicable).
• Support PP processes: MRP/MRP Live, planned orders, production orders, BOM/routings, work centers, capacity, order release, confirmations, GI/GR, backflush, variances (process-dependent).
• Execute configuration changes (SPRO) and small enhancements; coordinate transports and deployment across DEV/QA/PRD.
• Support shop-floor and quality operations during peak periods (month-end close, high-volume production runs, cutovers/hypercare).
• Collaborate with cross functional teams: MM, WM/EWM, PM, SD, FI/CO, and interfaces (MES/LIMS, barcode/RF, PI sheets, IDocs/APIs).
• Validate and document changes: functional specs, test scripts, unit/SIT support, UAT defect triage, and release readiness.
• Maintain operational assets: runbooks, SOPs, knowledge articles, master data checklists, and standard troubleshooting guides.

Required Skills & Experience

• 4–8+ years SAP QM and/or PP experience with hands-on AMS/support exposure (incident/problem/change).
• Strong QM configuration and troubleshooting knowledge: inspection types, sampling procedures, results recording, UD, catalogs/codes, Q-notifications
• Strong PP configuration and troubleshooting knowledge: MRP parameters, production order types, scheduling, confirmations, goods movements, master data dependencies.
• Solid understanding of manufacturing integration points with MM and FI/CO; ability to read and interpret document flow and error logs.
• Familiarity with ITSM tools/processes (ServiceNow/Jira), SLA-driven prioritization, and RCA methods (5 Whys/Fishbone).
• Strong communication skills with plant users, quality teams, and process owners; able to translate issues into actionable fixes.

Preferred / Nice-to-Have

• Experience with S/4HANA manufacturing features (MRP Live, Fiori apps), QM in EWM, batch management, and serial number processes.
• Experience with QM–EWM and PP–EWM integration scenarios.
• Integration experience with MES/LIMS, Loft ware for production label printing, PI sheets, or shop-floor mobility; IDoc/API troubleshooting.
• Exposure to regulated environments (GxP/validated systems), including documentation rigor and change traceability.
• Knowledge of variant configuration, process manufacturing (PP-PI), or advanced planning tools.

Education / Certifications

• Bachelor’s degree (or equivalent experience).
• SAP PP and/or SAP QM certification preferred.

Work Conditions

• AMS schedule with potential on-call/after-hours rotation and peak support during production cycles, month-end, and releases.