Job Title:Lead Guidewire Production Support
Location:Remote
Duration:Long term
Skills:PolicyCenter, Personal Lines, SQL, Guidewire PolicyCenter, Production Support, Gosu, PCF, RuleSets, QA, Agile, Scrum
Job Description:
We are seeking a Lead Guidewire Production Support PolicyCenter professional with strong Personal Lines, SQL, and Guidewire PolicyCenter Production Support experience. The ideal candidate will lead and provide hands-on L2/L3 production support, perform root cause analysis (RCA), troubleshoot complex production issues, and ensure application stability and operational excellence in a Guidewire Cloud environment. Strong experience supporting PolicyCenter applications, coordinating cross-functional teams, and driving timely issue resolution is required.
Key Responsibilities:
- 7 10+ years of IT experience with strong expertise in Guidewire Production Support and Application Support
- Hands-on experience supporting Guidewire PolicyCenter with strong knowledge of Gosu, PCF, RuleSets, Validations, and configuration troubleshooting
- Strong experience providing and leading L2/L3 Production Support for PolicyCenter applications
- Strong Personal Lines insurance experience is required
- Strong SQL expertise for data analysis, troubleshooting, debugging, root cause analysis (RCA), and production issue resolution
- Experience monitoring application health, logs, integrations, batch jobs, and system performance in production environments
- Ability to lead offshore/onshore support teams, coordinate incident triage calls, and drive issue resolution across L1, L2, and L3 support teams
- Experience supporting production releases, deployments, post-production validations, and change management activities
- Collaborate with Development, QA, Infrastructure, and Business teams to ensure timely issue resolution and continuous improvement
- Experience working in Agile/Scrum environments with excellent analytical, leadership, troubleshooting, and communication skills
- Guidewire Cloud experience and/or Guidewire Cloud Certification is highly preferred
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