Call Center Representative

Strong customer service related experience, preferably in a professional environment.Experience adhering to ethical and confidentiality requirementsExcellent verbal communication, patience and problem-solving abilities to help address taxpayer inquiries and diffuse difficult situations.Strong analytical ability to analyze and research tax related inquiries.Prior experience in a fast-paced call center environment.Knowledge of tax regulations.

A Day in the Life:Enjoys learning about a variety of the Tax procedures including tax filing and payment requirements.Provides Best in Class Customer Service to taxpaying customers by phone in a fast-paced call center environment.Applies knowledge acquired in training and utilizes resources to analyze and solve problems.Responds to a variety of tax types inquiries.Access data utilizing basic computer skills.Communicates professionally using correct grammar, spelling & punctuation.Complies with a

Title/Role:Tax Call Center Representative Indianapolis, IN Work Arrangement: Onsite Complete Description: Call Center Job Description. Responsibilities include: Enjoys Learning about a variety of Department of Revenue tax procedures, including tax filing and payment requirements. Provide best-in-class customer service by phone and in written correspondence in a fast-paced call-center environment. Apply knowledge acquired in training and utilizes resources to analyze and problem-s

Work Schedule: Operational Hours: 7:00 AM to 1:00 AM EST, Monday to SaturdayYou will be assigned an 8-hour shift within this time frame.Your work schedule will be either Monday Friday or Tuesday Saturday.Shift timings and working days will rotate on a monthly basis.Job Overview The Customer Service Representative (CSR) plays a key role within the Contact Center, handling and resolving customer inquiries primarily via phone, as well as fax, email, chat, and other communication channels. The CSR w