Tax Call Center Representative

Title/Role: Tax Call Center Representative

Start Date: 05/04/2026

Indianapolis, IN

Work Arrangement: Onsite

Complete Description:

Call Center Job Description.

Responsibilities include:

·         Enjoys Learning about a variety of Department of Revenue tax procedures, including tax filing and payment requirements.

·         Provide best-in-class customer service by phone and in written correspondence in a fast-paced call-center environment.

·         Apply knowledge acquired in training and utilizes resources to analyze and problem-solve.

·         Respond to a variety of tax inquiries.

·         Access data utilizing basic computer skills.

·         Communicate professionally using correct grammar, spelling and punctuation both verbally and in written formats.

·         Comply with all ethical and confidentiality requirements.

 Tax analyst Job Description:

Responsibilities include:

The essential functions of this role are:

·         Provide technical and procedural assistance to taxpayers, taxpayer representatives, other divisions within the agency, other state agencies.

·         Review accounts and properly apply payments to taxpayer accounts as needed.

·         Conduct extensive research to resolve complex issues related to payments and/or returns for taxpayers, including research in DOR’s software and database applications for unpaid/unfiled tax liabilities.

·         Review and close files paid in full, dismissed, or discharged.

·         Create billings/liabilities in DOR’s software and database applications according to court orders. abates penalties and interest accordingly.

·         Assist with evidence collection process in Investigations cases, including preparation of documents to establish continuity of custody for items of evidence to ensure that judicial requirements are met.

·         Complete disclosure requests for confidential taxpayer information by performing a thorough review of the request and analyzing the Department’s records.

The job profile is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.