Tax Call Centre Specialist

Indianapolis, IN, US • Posted 2 days ago • Updated 2 days ago

Contract Independent

Contract Corp To Corp

No Travel Required

On-site

$24/hr

nLeague Services

Fitment

Dice Job Match Score™

👾 Reticulating splines...

Job Details

Skills

Review accounts and properly apply payments to taxpayer accounts as needed.
Review and close files paid in full
dismissed
or discharged.

Summary

Job ID: 798916

Position: Call Center Rep.

Location: DOR 100 N. Senate Ave., 2nd floor (West elevators) Indianapolis, IN

Client: IN-DOR

Duration: 6+ Months (Possibility of extension)

Onsite

Call Center Job Description.

Responsibilities include:

Enjoys Learning about a variety of Department of Revenue tax procedures, including tax filing and payment requirements.
Provide best-in-class customer service by phone and in written correspondence in a fast-paced call-center environment.
Apply knowledge acquired in training and utilizes resources to analyze and problem-solve.
Respond to a variety of tax inquiries.
Access data utilizing basic computer skills.
Communicate professionally using correct grammar, spelling and punctuation both verbally and in written formats.
Comply with all ethical and confidentiality requirements.

Tax analyst Job Description:

Responsibilities include:

The essential functions of this role are:
Provide technical and procedural assistance to taxpayers, taxpayer representatives, other divisions within the agency, other state agencies.
Review accounts and properly apply payments to taxpayer accounts as needed.
Conduct extensive research to resolve complex issues related to payments and/or returns for taxpayers, including research in DOR’s software and database applications for unpaid/unfiled tax liabilities.
Review and close files paid in full, dismissed, or discharged.
Create billings/liabilities in DOR’s software and database applications according to court orders. abates penalties and interest accordingly.
Assist with evidence collection process in Investigations cases, including preparation of documents to establish continuity of custody for items of evidence to ensure that judicial requirements are met.
Complete disclosure requests for confidential taxpayer information by performing a thorough review of the request and analyzing the Department’s records.The job profile is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10112090
Position Id: 798916
Posted 2 days ago

Company Info

About nLeague Services

nLeague brings together a versatile team of business and IT specialists with a refreshing new approach to business value enhancement through the power of IT.

Our solutions and/ services are designed to help businesses to tap the latent value in your processes, data and people through the deployment of state of the art technologies, tools, processes and best-in-industry practices.

nLeague's executive team is drawn from both academia and industry with proven track records in a wide spectrum of business and IT areas with an average experience of over 21 years.

nLeague is founded on seven core values - Vision, Knowledge, Entrepreneurship, Intelligence, Innovation, Communication and Collaboration- each of which serve to enhance the quality of human life and collectively further the advancement of human spirit and endeavor.

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