Description
We are looking for a dedicated IT Asset Management and Support Specialist to join our team in Geneseo, Illinois. In this long-term contract role, you will play a key part in ensuring seamless asset tracking, troubleshooting, and technical support for our organization. If you excel in customer service and possess strong technical skills, this is an excellent opportunity to contribute to a dynamic environment within the construction/contractor industry.
Responsibilities:
Maintain accurate records of IT assets, including computers, laptops, and mobile devices, ensuring all equipment is properly tracked and accounted for.
Coordinate with vendors to manage hardware procurement and oversee cellular device deployment.
Diagnose and resolve desktop hardware issues, assist with workstation setups, and address PC-related concerns.
Provide exceptional Tier 1 technical support, such as password resets and troubleshooting network connectivity problems.
Respond to service desk tickets promptly, delivering effective solutions to end-users.
Install and configure hardware and software to meet organizational needs.
Identify and resolve hardware-related problems efficiently to minimize downtime.
Collaborate with team members to ensure enterprise asset management processes are streamlined and effective.
Uphold high standards of customer service, ensuring users receive clear communication and timely assistance.
Requirements
Proficiency in Active Directory and Microsoft Windows 10.
Strong troubleshooting skills for resolving hardware and software issues.
Experience with IT asset management and enterprise asset tracking.
Familiarity with service desk ticketing systems and processes.
Demonstrated ability to perform hardware and software installations.
Knowledge of network connectivity troubleshooting.
Excellent customer service skills with the ability to communicate effectively.
Previous experience in hardware problem-solving within an IT support role.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 01520-0013401284
- Posted 6 hours ago
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