Position: Training Specialist I
Location: Providence Rhode Island (remote with some travel)
Duration: 24 months
Job ID: 177624
This is a
24-month contract role (remote, aligned to Providence, RI) supporting Customer Service Operations. The Training Specialist will play a key role in designing, developing, and delivering contact center training programs to ensure teams are fully equipped to provide a high-quality customer experience.
In this role, you would:
- Develop and maintain training materials including ILT modules, SOPs, job aids, eLearning content, and assessments
- Facilitate instructor-led and on-the-job training sessions for contact center teams
- Partner with operations and product teams to identify training gaps and improve curriculum effectiveness
- Track training participation, performance metrics, and recommend continuous improvements
- Leverage modern LMS tools and best practices to enhance learning delivery and engagement
- Support emergency/storm response operations when required as part of business continuity needs
We're looking for someone with:
- 5+ years of training or learning & development experience (contact center or operational training preferred)
- Strong facilitation and curriculum development skills (ILT + digital learning)
- Ability to work across multiple stakeholders in a fast-paced, technical environment
- Experience with LMS tools and structured assessment methods
- Utility or regulated industry experience is a plus, but not required
About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit
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Pay Range: $30- $32/hr. W2
The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.
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