Product Owner

Description

We are looking for a Product Owner to join our digital product team in Southern California, supporting customer-facing web, mobile, and service platforms for a leading financial services environment. This Long-term Contract position is onsite four days per week and offers the opportunity to guide product delivery from concept through launch while helping create a dependable, high-quality customer experience. The ideal candidate combines strategic thinking with hands-on execution, working closely with business and technology partners to define priorities, validate solutions, and support day-to-day platform performance.

Responsibilities:

Lead product activities across web, mobile, and service platforms, serving as a primary point of ownership for priorities, backlog direction, and delivery outcomes.

Translate business needs into well-defined user stories, detailed acceptance criteria, and actionable requirements for development and testing teams.

Partner with stakeholders across customer experience, marketing, training, engineering, compliance, legal, and operations to shape solutions and move initiatives forward.

Organize and facilitate backlog refinement, planning discussions, status updates, and process documentation to keep teams aligned on scope and progress.

Develop and execute user acceptance testing plans, document results, coordinate issue triage, and support release readiness through launch and warranty periods.

Monitor operational performance against service expectations, including payment-related processes, batch activities, maintenance events, vendor updates, and platform releases.

Prepare communications, demonstrations, and training support materials for internal teams, field users, and other key stakeholders impacted by new capabilities.

Evaluate metrics, reporting, and business data to inform recommendations, support business cases, and identify opportunities to improve product performance.

Present initiative plans, potential solutions, timelines, and budget considerations to leadership in order to secure alignment and approvals.To

Requirements

CUSTOMER FACING PRODUCT EXPERIENCE.

PAYMENTS EXCELLENCE.

ROADMAP + DECISION MAKING.

PEOPLE SKILLS PLATFORM STRATEGY.

MINIMUM EDUCATIONAL QUALIFICATIONS:

BA/BS degree

Agile certification for Product Owner or Scrum Master (PREFER SAFe Agile)

Salesforce certifications (PREFERRED). Else ability to gain Salesforce admin certification by year 1

BUSINESS EXPERIENCE:

3-5 years of product management, product development or product operations experience with customer facing top brand (Fortune 500) digital product

3-5 years of leadership experience, managing mixed teams: business / IT, internal / external, onshore / nearshore / offshore

1-2 years of roadmap and business planning experience. Experience driving procurement process from identification of options, evaluations and RFI/RFP selection of tools and vendors

2+ years of Salesforce experience

5+ years of User Acceptance Testing (UAT) and regression script writing and hands-on testing

1-2 years of direct leadership experience, managing associates (PREFERRED)

2 years of payments, financial services or captive finance industry experience

Mobile app experience (PREFERRED)

Innovation starts with people.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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