Product Manager

Description

We are looking for a Product Manager to support a recently launched web and mobile platform that helps self-represented court users move through legal processes with greater clarity and confidence. This Long-term Contract position is based in San Francisco, California, and will play a key role in guiding product improvements, strengthening user adoption, and shaping future capabilities, including AI-driven enhancements. The ideal candidate will connect business priorities, court stakeholders, technical teams, and external partners to keep initiatives organized, practical, and forward-looking.

Responsibilities:
Act as the central point of coordination among business stakeholders, court leadership, internal technology teams, and outside development partners to ensure shared understanding and execution.
Elicit, organize, and refine business needs by developing clear requirements, workflow documentation, process maps, and supporting project records.
Oversee collaboration with third-party vendors, track progress against deliverables, and address communication gaps that could affect timelines or outcomes.
Evaluate current product workflows to uncover usability, process, and functional issues, then recommend solutions that improve effectiveness and user experience.
Contribute to enhancement efforts for web and mobile applications by supporting user research, usability reviews, testing activities, and release readiness.
Monitor project health by identifying urgent issues, surfacing risks early, and helping teams maintain momentum across active initiatives.
Record key business and technical decisions, including operational guidance and rationale behind selected approaches or technologies.
Partner with stakeholders to support AI-enabled mobile and digital product initiatives and help define opportunities for future expansion into additional service areas.
Translate user feedback and operational insights into prioritized product enhancements that support long-term adoption and growth.

Requirements

3+ years of experience in product management, technical program management, business analysis, or a closely related role supporting digital products.
Demonstrated ability to create thorough documentation, including requirements, workflows, process maps, and decision records.
Strong technical understanding of web applications, mobile platforms, cloud-based environments, and integrated product solutions.
Experience gathering requirements from diverse stakeholders and converting complex business processes into actionable product or technical plans.
Ability to assess proposed solutions critically, identify gaps, and recommend practical improvements based on business and user needs.
Familiarity with Agile delivery methods and tools such as Jira, including backlog refinement, issue tracking, and coordination across teams.
Experience supporting UX-focused activities such as user research, usability evaluation, testing coordination, or feedback analysis.
Strong communication skills with the ability to work effectively with executive stakeholders, technical teams, and external vendors.

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