Position: IVR Automation Engineer + call flow analysis
Location: Charlotte, NC, Irving, TX, Chandler, AZ, Iselin, NJ(Hybrid)
Duration: 12+ Months Contract
Job ID: 175117
Job Overview:Job Description: - IVR Automation Engineer
- Seeking a Lead Software Engineer to build client's automated regression test bed using client's internal UI with a Hammer Call Master backend.
- This role requires a highly independent engineer with strong IVR/EIVA and call flow analysis expertise.
Responsibilities: - Build an automated regression suite using client's proprietary UI and Hammer Call Master.
- Convert manual Octane test scripts into automated Hammer scripts using the easy-to-use UI.
- Run daily automated tests and provide clear reporting.
- Triage test failures by reviewing LucidChart call flows and identifying test data issues.
- Develop a virtualized service/stubs to support scripts requiring unstable or unavailable test data (e.g., payment flows), while maintaining validation of EIVA flows and API behavior.
Required Qualifications: - Experience creating Hammer Call Master prompts.
- Expertise in IVR/EIVA systems and call flow analysis.
- Experience with service virtualization or stubbing.
- Ability to work independently
Core Skills Emphasis: - Strong analysis skills (more important than LucidChart specifically)
- Call flows may be documented in Visio or similar tools
- Ability to review design documentation and troubleshoot
- Experience working through a backlog of test cases
Test Data and Stubbing (Important / More Niche): - Experience with test data stubbing / mock data creation
- Ability to build out virtualized services or stubbed environments
- Experience handling unstable or unavailable test data
- Stubbing experience is considered more niche and valuable
Technical Background: - Java programming background preferred
- Experience supporting automation frameworks
- Comfortable working with regression suites
Tool Requirements: - Does not need to be a deep Hammer Call Master expert but its preferred.
- Experience with Call Flow Analysis is critical
- Strong ability to review designs and identify root causes of issues
- Familiarity with IVR/EIVA environments required
- Will interface with a homegrown/internal tool
Pay Range: $65 - $70
The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.
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