Desktop Support Analyst

Description

We are seeking an IT Support Specialist I to support and maintain technical infrastructure across a growing enterprise environment. This role provides hands-on support for end-user technology, ensuring timely resolution of issues and a positive user experience through responsive service and direct collaboration with business teams. This role is ONSITE IN GREEN BAY, WISCONSIN!

This position is ideal for someone who enjoys a mix of desktop support, hardware troubleshooting, and user interaction in a fast-paced operational environment.

Key Responsibilities

Provide frontline support for end-user workstations, hardware, and related software (including scan guns, label printers, laptops, tablets, and peripherals)

Diagnose and resolve hardware and software issues, implementing effective corrective solutions

Participate in IT documentation and knowledge base updates to support team efficiency

Assist with system imaging, equipment deployment, and lifecycle management

Support system changes, upgrades, and rollouts affecting end users

Collaborate with third-party IT vendors providing equipment and support services

Respond promptly to system outages and service disruptions to minimize downtime

Partner with team members to deliver consistent, high-quality IT support

Qualifications

Bachelor's degree in Computer Science, Computer Engineering, or 2+ years of direct IT support experience

Experience with Microsoft operating systems, Active Directory, and domain environments

Hands-on experience with Windows OS and Microsoft 365 suite

Strong troubleshooting and problem-solving skills

Preferred

Experience supporting Apple devices

Exposure to manufacturing or operational environments

What We're Looking For

Strong customer service mindset and communication skills

Ability to work onsite and collaborate directly with end users

Organized and detail-oriented approach to documentation and processes

Willingness to learn and grow within IT operations

Requirements

Bachelor's degree in Computer Science, Computer Engineering, or at least 2 years of direct IT support experience.
Proficiency in Microsoft operating systems, Active Directory, and domain environments.
Hands-on experience with Windows OS and Microsoft 365 applications.
Strong troubleshooting and problem-solving skills.
Familiarity with Apple devices is preferred.
Experience working in manufacturing or operational environments is a plus.
Excellent customer service skills and ability to communicate effectively with end users.
Organized and detail-oriented approach to documentation and process management.

Technology Doesn't Change the World, People Do.

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