Description
We are looking for a dedicated Help Desk Analyst I to join our team in Brookfield, Wisconsin. This part-time position offers an excellent opportunity for individuals passionate about providing technical support and maintaining smooth IT operations. It is ideal for candidates seeking long-term career growth within a dynamic and collaborative environment.
Responsibilities:
Deliver responsive and effective help desk support to employees, addressing hardware and software issues.
Manage patch updates and oversee licensing renewals to ensure system compliance.
Execute onboarding and offboarding tasks using Active Directory, adhering to established protocols.
Maintain accurate and organized documentation for IT processes and systems.
Troubleshoot issues within a Windows environment and provide user support for Microsoft 365 applications.
Handle service desk tickets with efficiency, ensuring swift resolution of technical problems.
Assist with system administration tasks, including basic Active Directory management.
Collaborate with team members to optimize IT workflows and enhance user experience.
Provide guidance to users on resolving common technical challenges.
Support additional IT tools and software, such as AutoDesk, when required.
Requirements
Proficiency in Active Directory for managing user accounts and permissions.
Strong knowledge of Microsoft Windows 10 and related troubleshooting techniques.
Familiarity with Microsoft 365 applications and their integration within a business environment.
Experience in handling service desk tickets and resolving technical issues efficiently.
Excellent organizational skills with the ability to follow detailed procedures consistently.
Strong communication skills to provide clear and concise technical support.
Ability to work effectively in a Windows environment and adapt to evolving IT needs.
Knowledge of AutoDesk software and Windows Server is a plus but not required.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 04600-0013415249
- Posted 2 hours ago
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