Enterprise IT Support Engineer Dallas,TX_Onsite for fulltime

Job Title: Enterprise IT Support Engineer (Onsite Mid-Level)

Experience: 4 7 Years
Location: Dallas,TX Onsite for fulltime

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Role Overview

We are looking for a hands-on Enterprise IT Support Engineer to provide onsite L2 support for end-user computing services. The role focuses on resolving incidents, fulfilling service requests, supporting desktop environments, and ensuring smooth day-to-day IT operations in an enterprise setting.

Key Responsibilities

• Provide onsite support for desktops, laptops, printers, scanners, and peripherals

• Troubleshoot Windows OS and Microsoft Office (Outlook, Teams, Excel, etc.)

• Support VPN access, Citrix connectivity, and RSA tokens

• Perform password resets and basic user access support

• Install, configure, and maintain desktop operating systems and enterprise applications

• Troubleshoot hardware issues and coordinate replacements

• Support Apple iOS and Android devices

• Handle L2 incidents and service requests within SLA timelines

• Manage and update tickets using Ivanti LanDesk (or similar ITSM tools)

• Support onboarding and offboarding activities (account setup, device readiness)

• Participate in desktop rollouts, refresh projects, and site deployments

• Follow SOPs, runbooks, and IT support processes

Required Skills

• 4 7 years of enterprise desktop/end-user IT support experience

• Strong troubleshooting skills (L2 level)

• Hands-on experience with:

  • Windows 10/11

  • Microsoft Office Suite

  • Citrix (connectivity support)

  • VPN & RSA tokens

  • Ivanti LanDesk or similar ticketing tools

  • Printers, drivers, and peripherals

  • Apple iOS & Android devices

• Good communication and customer service skills

• Ability to manage multiple tasks in a fast-paced environment

Nice to Have

• ITIL knowledge

• Experience supporting enterprise IT projects and migrations