Solutions Architect

We are seeking a highly technical, customer-facing Solutions Architect with deep, hands-on troubleshooting expertise across networking, compute, and cybersecurity technologies to support our Value-Added Reseller (VAR) practice.

This role is ideal for a seasoned infrastructure professional who has real-world operational experience and can confidently design, position, and support multi-vendor solutions in diverse customer environments. The ideal candidate combines architecture-level thinking with practical implementation knowledge and thrives in dynamic, client-facing engagements.

Key Responsibilities

Pre-Sales & Solution Design

• Partner with Account Executives to qualify opportunities and define technical strategy.
• Lead customer discovery sessions to understand business, operational, and security requirements.
• Design multi-vendor infrastructure and cybersecurity solutions tailored to customer needs.
• Develop Bills of Materials (BOMs), solution architectures, and Statements of Work (SOWs).
• Deliver technical presentations, demos, and proof-of-concepts (POCs).
• Serve as a trusted advisor to customers throughout the sales cycle.

Post-Sales & Technical Leadership

• Provide technical oversight during implementations.
• Troubleshoot complex, cross-domain issues in customer environments (network, compute, security).
• Support escalations and assist with root cause analysis.
• Ensure deployed solutions align with best practices and manufacturer guidelines.
• Collaborate with Professional Services and Engineering teams to ensure successful project delivery.

Vendor & Practice Development

• Maintain deep technical knowledge across key vendor partners.
• Support partner certifications and specializations.
• Contribute to practice development initiatives and solution standardization.
• Stay current with emerging technologies and industry trends.

Required Qualifications

• 7+ years of hands-on experience in infrastructure engineering or architecture.
• Demonstrated troubleshooting expertise across:
  • Networking: Routing & switching, firewalls, SD-WAN, wireless, VPNs, load balancing.
  • Compute & Virtualization: VMware/Hyper-V, server platforms, storage solutions, HCI.
  • Cybersecurity: NGFW, endpoint protection, IAM, SIEM, zero-trust architectures.
• Experience designing solutions across multiple vendor platforms (e.g., Cisco, Palo Alto, Fortinet, HPE, Dell, VMware, Microsoft, AWS, etc.).
• Strong customer-facing experience in consultative engagements.
• Ability to translate technical concepts into business value.
• Experience supporting POCs, demos, and technical workshops.
• Strong written and verbal communication skills.

Preferred Qualifications

• Industry certifications (e.g., CCNP/CCIE, CISSP, AWS/Azure Architect, VCP, Palo Alto/Fortinet certifications).
• Experience in hybrid cloud and cloud migration projects.
• Familiarity with automation and Infrastructure as Code.
• Experience working within a VAR, MSP, systems integrator, or consulting firm.
• Experience supporting RFP/RFI responses.

Key Competencies

• Strong troubleshooting mindset rooted in real-world operational experience.
• Ability to quickly assess unfamiliar environments.
• Comfortable presenting to technical and executive audiences.
• Multi-vendor solution fluency.
• Sales-aligned but technically grounded.
• Organized and able to manage multiple customer engagements simultaneously.

What Success Looks Like

• Increased technical win rates in competitive sales opportunities.
• Architectures that are both technically sound and commercially viable.
• High customer satisfaction and repeat business.
• Reduced post-implementation escalations through proper solution design.
• Strong vendor relationships and maintained partner status.