Desktop Support Technician

Description
Service Request/Issue Handling:
Monitor and respond quickly and effectively to requests received through the IT helpdesk
Serve as the contact with users who need technical assistance via in person, phone, chat or email
Offer technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software
Categorize and record reported queries and provide solutions
Provide technical guidance to users on appropriate action(s) to take
Identify and escalate situations requiring urgent attention
Monitor issues from start to resolution
Follow up with users to ensure completion and resolution of issues
Communicating with Users:
Provide quick resolution and excellent customer service, both on-site and remotely
Provide needed information on IT products or services
Work through the problem-solving process with customers
Optimization:
Inform management of recurring problems
Stay current with system information, changes, and updates
Write, edit, and revise training manuals for new and revised software and hardware
Provide feedback on processes and make recommendations on areas for improvement
Provide feedback or suggestions by customers to the appropriate internal team
Identify and suggest possible improvements on procedures
Administrative Tasks:
Track and route problems and requests and document resolutions in Service Now
Clean up computers & other devices to prepare them for deployment
Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting
Document internal procedures
Train other staff members on troubleshooting and diagnosing problems
Other project work as necessary

Level II:
3 years or more years of Helpdesk/Desktop and customer support experience
Ability to perform RCA post-mortem write-ups as ebriefs for shared learning
Familiarity with ITIL foundations
Experience using IT tracking and ticketing systems (Service Now, Remedy, etc) preferred
Experience with a variety of IT and Help Desk technologies, to include, VPNs, VMware, Microsoft Office 365 products, antivirus software, networking concepts, data backup and recovery, Exchange, Active Directory, Windows, etc preferred.
Technical certifications that demonstrate advancing knowledge of our systems/services (A+, Network+, Security+, MCP, IAT or other cyber security certifications, etc) preferred
Experience working with life safety monitoring systems preferred
Additional Skills & Qualifications
Service Now experience is a huge plus
Job Type & Location
This is a Contract position based out of York, PA.
Pay and Benefits
The pay range for this position is $20.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in York,PA.
Application Deadline
This position is anticipated to close on May 23, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.