Data Reporting Support Specialist

Description
Data Reporting Support Specialist providing statewide customer support and training for Wisconsin school and district data reporting, with a focus on data submissions, data quality review, and proactive issue resolution through CRM-based help desk operations.
Responsibilities

• Serve as a primary customer service contact for Wisconsin schools and districts via CRM tickets, email, and phone
• Create, manage, and monitor service requests, incidents, and problem resolution in Microsoft Dynamics CRM
• Monitor district WISEdata reporting progress and proactively outreach when support is needed
• Assist the WISEdata product owner by identifying recurring issues and process improvement opportunities
• Support districts with WISEdata submissions, validation, and error resolution
• Guide districts in using WISEdata Portal and WISEdash for data review and analysis
• Perform data health checks using dashboards, visualizations, and downloadable data files
• Review district data quality reports prior to state snapshot deadlines
• Provide virtual and on-site training, including demonstrations, workshops, and conference presentations
• Create and maintain training videos, tutorials, and user guidance materials
• Collaborate with technical writers to maintain FAQs and statewide support resources
• Advise management on complex cases requiring escalation or additional support
• Maintain up-to-date knowledge of application changes, procedures, and reporting requirements
• Participate in professional development, vendor training, and team meetings
• Perform additional duties as assigned

Skills & Knowledge

• Help desk and customer service support in a complex, deadline-driven environment
• Customer needs analysis and professional stakeholder communication
• Data quality validation, business logic interpretation, and compliance review
• Training delivery and adult learning facilitation
• Independent work with strong collaboration skills
• Microsoft Dynamics CRM, Microsoft Office, and Google Workspace
• Data analysis using dashboards and exported datasets

Environment & Domain Experience

• Wisconsin K-12 education data reporting
• Statewide reporting cycles and data snapshots
• Cross-functional collaboration with product, technical writing, and vendor teams

Job Type & Location
This is a Contract position based out of Madison, WI.
Pay and Benefits
The pay range for this position is $21.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Madison,WI.
Application Deadline
This position is anticipated to close on Apr 13, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.