Location: Urbandale, IA
Salary: $24.00 USD Hourly - $25.00 USD Hourly
Description:
Location: Urbandale, IA 50322
Duration: 1+ Year
Role Summary:
Provides on-site field services support for end-user computing and workplace technology. This role delivers deskside, walk-up, and smart hands support for a defined user community by executing standardized processes, supporting collaboration spaces, and maintaining reliable technology environments.
Key Responsibilities:
Provide on-site deskside support for laptops, desktops, peripherals, operating systems, and approved software.
Deliver smart hands support for infrastructure, network, server, and A/V teams following documented procedures.
Support conference rooms and collaboration spaces, including displays, cameras, microphones, and MTR equipment.
Perform computer deployments and refreshes, including imaging, configuration, setup, and user handoff.
Manage asset lifecycle activities, including receiving, tagging, inventory updates, redeployment, and secure disposal.
Support printers and peripherals, including basic troubleshooting, toner replacement, and vendor coordination.
Resolve incidents and requests from ServiceNow queues using documented knowledge articles and unit processes.
Operational & Documentation Duties:
Execute standard, repeatable processes that are stable and well-documented.
Accurately document work, outcomes, and follow-up actions in ServiceNow and asset management systems.
Maintain basic records such as asset data, inventory logs, process documentation, and customer updates.
Communicate clearly and professionally with users, peers, and partner teams.
Problem Resolution & Escalation:
Identify issues with supported environments or processes.
Resolve issues using pre-established solutions where available.
Escalate issues outside defined procedures with clear documentation and context.
Required Skills & Knowledge:
Working knowledge of desktop and laptop hardware, peripherals, and operating systems.
Ability to follow KB articles and documented procedures to troubleshoot issues.
Familiarity with enterprise support tools (e.g., ServiceNow, asset systems).
Strong customer service, organization, and communication skills.
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: cxjudgpa
- Position Id: 1122559
- Posted 1 day ago
Never miss an opportunity! Create an alert based on the job you applied for.