Service Desk Analyst

Los Angeles, CA, US • Posted 17 hours ago • Updated 17 hours ago
Contract W2
Contract Independent
Contract Corp To Corp
On-site
$22 - $24/hr
Company Branding Image
Fitment

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Job Details

Skills

  • DESKTOP SUPPORT
  • IT SUPPORT
  • TECH SUPPORT
  • DESKTOP SUPPORT EXECUTIVE
  • SERVICE-DESK
  • SERVICE DESK
  • HELPDESK
  • TROUBLESHOOT
  • TROUBLESHOOTING
  • TICKET

Summary

Onsite role - 5 days a week
6-months contract

Role Overview (Entry-Level Service Desk / Tier 1):
We are looking for candidates who can handle high-volume support in a fast-paced environment.

Key Responsibilities:
Basic PC/laptop troubleshooting (Windows)
Password resets, account unlocks (Active Directory)
Microsoft 365 support (Outlook, Teams)
User onboarding and access provisioning
Ticket handling and escalation

Required Experience:
Entry-level IT candidates (1–3 year''s experience)
Recent grads (IT, MIS, Computer Science)
Candidates with help desk internships
Strong customer service backgrounds (call center, retail) with basic technical aptitude
Strong communication skills
Reliability and ability to work onsite daily
Comfortable in high-volume environments

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91170649
  • Position Id: 26-03327
  • Posted 17 hours ago

Company Info

About Thunderhawk Technology Partners

Thunderhawk Technology Partners is a woman and minority-owned business, headquartered in Atlanta, GA, committed to reshaping the future of our workforce. Our story is one of passion and purpose, built on decades of experience in workforce management and a shared belief in empowering talent. We are dedicated to delivering innovative solutions that drive client success while fostering an inclusive culture where our employees thrive.

With both global reach and local expertise, we offer a range of services across Technology, Engineering, Business Operations, and Healthcare. Our commitment to diversity, equity, and inclusion is at the heart of what we do, reflected in programs like Warrior to Workforce, Returnship (EmpowerHer, Pathway to Success, Experience Matters) and Neuro-Inclusion.

At Thunderhawk, we treat people with care and respect, striving to build high-performing teams that reflect the values of our clients and the communities we serve. Let us be your trusted partner in shaping a more inclusive and successful future for your organization.

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