Systems Engineer

This is an onsite position in Buffalo, NY. No relocation available, local candidates will be given preference. No 3rd party agencies.

You will join our Support team, tackling complex incidents, documenting best practices, and driving continuous improvement across the service desk. Beyond technical expertise, you ll mentor junior engineers, influence process improvements, and help shape standards for scalable managed services delivery.

Responsibilities:

• Implement, configure, and support Microsoft technologies across server and client environments (Windows Server/Client, Active Directory, Microsoft 365/Exchange, SQL, RDS).
• Own system administration for environments under management: monitoring, patching, backup/restore, performance tuning, and capacity planning.
• Design and document procedures, runbooks, and standards that enable the broader IT support staff to deliver consistently excellent service.
• Troubleshoot and resolve escalations across compute, storage, networking, identity, messaging, and security stacks.
• Coordinate with vendors (hardware, software, cloud/SaaS) to drive timely resolution and rootcause analysis.
• Support and maintain virtualization platforms (HyperV, VMware) and RMM/automation tooling; contribute PowerShell and scriptable workflows.
• Strengthen security posture identity hardening, MFA, patch hygiene, baseline enforcement and deploy/operate endpoint protection (e.g., S1/CrowdStrike) where applicable.
• Manage hybrid identity and access controls via Microsoft Entra, enforce conditional access policies, and optimize Azure virtual workloads for performance and cost efficiency.
• Participate in the oncall rotation after 3 months.

Qualifications:

• 6+ years in IT/System Engineering within a Microsoftfocused environment.
• Handson experience with virtualization (HyperV, VMware).
• Proficiency with RMM/automation systems and scripting (PowerShell preferred).
• Strong networking fundamentals (routing/switching, DNS/DHCP, VPNs, firewalls).
• Demonstrated cybersecurity knowhow and operational discipline.
• Excellent communication, organization, and timemanagement skills; deadlinedriven, detailoriented, analytical, and collaborative.