Help Desk Technician

Manchester, CT, US • Posted 22 hours ago • Updated 22 hours ago
Contract W2
No Travel Required
On-site
$20 - $25/hr
Fitment

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Job Details

Skills

  • Computer Hardware
  • Laptop
  • Help Desk
  • Software Troubleshooting
  • Software Installation

Summary

The position and the compensation details are listed below:

 

Client: Sogeti

Hourly Pay: $25/Hr. on W2

Benefits: None. This is a temporary consulting/contract position without any benefits.

 

Title: Deskside Support Engineer 

Client Location: Manchester, CT

Duration: 6+ month contract

Work Authorization: Citizen, GC

Work Mode: Onsite Work

 
 
Job Description
2 days/week – Part time
Manchester CT, US ( Onsite role)
Technical Support
  • Provide onsite 1st–2nd line support for desktops, laptops, mobile devices, and peripherals.
  • Install, configure, and troubleshoot Windows and macOS operating systems.
  • Perform software installation, updates, and basic application troubleshooting.
  • Resolve issues related to printers, scanners, monitors, docking stations, and other hardware.
  • Assist with network connectivity problems including Wi‑Fi, VPN, and wired connections.
User Assistance
  • Deliver exceptional front‑line support to employees, ensuring minimal disruption to business operations.
  • Support end‑users with Microsoft 365, collaboration tools, and line‑of‑business applications.
  • Educate users on IT best practices and basic troubleshooting steps.
Operational Tasks
  • Perform routine device maintenance and patching activities.
  • Manage workstation builds and deployment using standard images or provisioning tools.
  • Maintain accurate records in the IT ticketing system, documenting issues, resolutions, and follow‑ups.
  • Assist with onboarding/offboarding, including device preparation and user account setup.
Collaboration & Escalation
  • Work closely with senior engineers and other IT teams to escalate complex issues.
  • Support local IT projects such as hardware refresh, office moves, and equipment rollouts.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10111826
  • Position Id: 22266
  • Posted 22 hours ago
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