JSSA IT Helpdesk

• Posted 26 days ago • Updated 26 days ago
Full Time
On-site
USD $42,276.00 - 57,270.00 per year
Fitment

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Job Details

Skills

  • Customer Support
  • Audiovisual
  • AV
  • Help Desk
  • JIRA
  • Issue Tracking
  • Remote Support
  • Software Maintenance
  • Software Licensing
  • Microsoft Windows Server
  • Computer Hardware
  • Network
  • Active Directory
  • Microsoft Office
  • Multitasking
  • Security+
  • Microsoft Operating Systems
  • Technical Support
  • Microsoft Windows
  • Security Clearance
  • Telecommuting

Summary

Salary Range: $42,276 - $57,270

Provide IT Help Desk and customer support services to the JSSA AV-8B and T-45 programs.

Essential Job Function:

Answering helpdesk calls and ensuring they are completed in a timely manner.

Logging tickets by using Jira issue tracking software.

Provide complete customer desktop support including; setup, arrangement, application maintenance and upgrades.

Troubleshooting software licensing issues.

Provide support for hardware and software installations, maintenance, and security for Microsoft Windows servers.

Ability to troubleshoot computer hardware issues, Windows operating system problems, application and network connectivity issues.

Must be proficient in Microsoft Active Directory.

Working Microsoft Office knowledge.

Ability to work under pressure and meet deadlines while multitasking.

Required Skills:

Due to the sensitivity of customer related requirements, U.S. Citizenship is required.

Must have a high school diploma with 5 years of cumulative IT experience, an active CompTIA Security+ certificate, and a Microsoft Operating System cert.

Must have 2 years of IT helpdesk experience.

Minimum 1 year of Windows 10/11 OS experience.

Must be able to obtain a security clearance and maintain one for the duration of employment.

This position is not telework eligible. All work must be done on the customer site.
7633
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 90922487
  • Position Id: 23786445
  • Posted 26 days ago
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