Help Desk/Desktop Support Analyst

Description

We are looking for a Help Desk/Desktop Support Analyst to join our team in Portage, Michigan. In this role, you will provide essential IT support to ensure smooth operations, troubleshoot technical issues, and assist users with their technology needs. This position requires a proactive individual capable of handling diverse tasks and maintaining high standards of service.

Responsibilities:
Operate the IT Help Desk, addressing and resolving support tickets efficiently to minimize downtime.
Configure and set up new hardware and software for users, ensuring proper functionality.
Provide basic training and guidance to users to enhance their understanding of IT systems.
Collaborate on project-based tasks as directed by the IT Director to support organizational goals.
Monitor and manage the antivirus server and patch management systems to ensure all devices are secure and up to date.
Utilize remote control software to deliver support to personnel across various locations.
Maintain thorough and accurate documentation for IT processes and department operations.
Stay informed on industry trends by attending webinars, conferences, and educational sessions.
Perform other IT-related duties as assigned to support the department's needs.

Requirements

Proficiency in Active Directory and Windows 10.
Strong troubleshooting skills for resolving technical issues efficiently.
Familiarity with Windows and service desk ticket management.
Experience with Linux and VPN technologies, including virtual private networks.
Knowledge of network printers and their configurations.
Understanding of Windows Server Update Services (WSUS) for patch management.
Competence in supporting Apple iOS devices.
Ability to work independently and collaboratively in a fast-paced environment.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.