IT Support Analyst
Adams, Massachusetts
12 month contract
Onsite Role
Role: The Technical Support Analyst is responsible for providing support to end users on a variety of issues. It is a combination position of Help Desk Support and PC Maintenance.
Responsibilities:
1. Maintain, analyze, troubleshoot, and repair computer systems, hardware, and computer peripherals.
2. Document, maintain, upgrade, or replace hardware and software systems.
3. Support and maintain user account information including rights, security, and systems groups.
4. Identify, research, and resolve technical problems.
5. Respond to telephone calls, email, and personnel requests for technical support.
6. Document, track, and monitor the problem in the Help Desk system to ensure a timely resolution and knowledge article information.
7. Participate in rotating On Call schedule supporting weekend and after-hours incidents.
Required:
•2+ years of system administration experience, database, or network administration
•Knowledge of Microsoft Windows and Microsoft Server products (such as Windows Server, Sharepoint, SQL Server, IIS, DFS etc.) and administrative applications.
•General working knowledge of applications such as: Oracle RDMS, Linux, Microsoft Office, Office 365, Azure as well as Networking, Switches, Firewalls, and IP phone systems a plus
•Knowledge of systems and networking software, hardware and networking protocols
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