ON-SITE - Public Safety IT Support Analyst - HBITS-07-14598

• 84 months of experience working with end users to troubleshoot both hardware and software issues.

• 60 months of experience working in a second tier help desk environment.

• 36 months of experience in developing test plans and performing system level testing

• 36 months of experience with public safety mobile computing environments.

• 36 months of experience in conducting technical and end-user training in a classroom environment.

• 36 months of experience in developing technical and training materials.

• 60 months of experience supporting Traffic and Criminal Software in a public safety environment.

• Bachelors Degree in an information technology related program of study from an accredited university or college.

• 60 months of experience in configuring and troubleshooting public safety mobile communications systems

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Agency: NYS Division of State Police

Project: Traffic Records Management Systems (TRMS)

Detailed Job Description: This project will result in deployment, training and support of TraCS (Traffic and Criminal Software) to over 500 police agencies across the State of New York. This application is used for electronic ticketing as well as incident and accident reporting