Help Desk Analyst (Tier I)

his is a Tier 1 position requiring working on phones all day. This position is 100% on the phones, password resets and application support. No Tier 2 work will be performed. This is an operational-type job and reliability, and communication are key components to making the department successful. PennDOT seeks someone with customer service experience, people skills, prefer a team environment and have basic IT experience. They can teach the IT, but the candidate either will have or doesn t have p

Help Desk Analyst: This is a Tier 1 position requiring working on phones all day. This position is 100% on the phones, password resets and application support. No Tier 2 work will be performed. This is an operational-type job and reliability, and communication are key components to making the department successful. Direct Client seeks someone with customer service experience, people skills, prefer a team environment and have basic IT experience. They can teach the IT, but the candidate either wi

Join a dynamic team in Harrisburg, PA, where your skills in customer service and IT support will make a significant impact. This operational role requires exceptional reliability and communication skills to contribute to the department''s success. ResponsibilitiesProvide technical assistance, support, and advice to end users for hardware, software, and systems via phone.Investigate and resolve computer software and hardware problems of users.Answer questions, applying knowledge of computer softw

## Job Summary We are seeking a reliable and customer-focused Tier 1 Help Desk Analyst to provide phone-based technical support to end users. This role is ideal for someone with strong communication skills, excellent customer service experience, and basic IT support knowledge. The position will focus on answering support calls, assisting users with password resets, application support, basic troubleshooting, and creating/escalating support tickets as needed. This is a 100% onsite position locate