EMR Help Desk (MyChart-Tier1)

EPIC Help Desk Location: Remote Experience providing both Epic EMR Tier 1 and MyChart Tier 1 support Experience working in a help desk/call center environment providing inbound and outbound call support (preferably technical support in nature) Experience writing knowledge base articles and tip sheets Experience using ticketing systems (in this case ServiceNow experience is preferred) Open to working an 8 am- 8pm CT shift Do Ensure timely response of all the tickets raised by the client end us

Role: EPIC Help Desk Location: Remote Duration: Contract Job Description Experience providing both Epic EMR Tier 1 and MyChart Tier 1 support Experience working in a help desk/call center environment providing inbound and outbound call support (preferably technical support in nature) Experience writing knowledge base articles and tip sheets Experience using ticketing systems (in this case ServiceNow experience is preferred) Open to working an 8 am- 8pm CT shift Do Ensure timely response of all

EPIC Help Desk Location: Remote Contract We are seeking a candidate with experience in Epic EMR Tier 1 and MyChart Tier 1 support, along with a background in help desk or call center environments handling inbound and outbound technical support calls. The role requires familiarity with ticketing systems (preferably ServiceNow) and the ability to create knowledge base articles and user guides. Candidates must be open to working in an 8 AM 8 PM CT shift. Key Responsibilities:Respond to and resolv

A health services network in Tennessee is actively seeking a new Service Desk Support Specialist to provide Tier 1 technical support for critical business services remotely. About the Opportunity: Schedule: Full-time Hours: 7am to 11pm (flexible; 8 hours a day) Setting: Remote Responsibilities: Serving as the single point of contact for technical support via multiple channels Providing Tier 1 support for various IT systems Accurately logging and tracking incidents in the ITSM system Proactively