Certification: Microsoft MCSA (365 or Azure) or Microsoft Role-based Certification
Role Overview
• Senior journey-level IT position requiring independent judgment and discretion. Responsible for assigned applications, technology infrastructure, and related systems. Works with users to troubleshoot, resolve issues, and implement improvements/upgrades.
• May involve software development, database administration, security administration, network/server administration, service desk management, and GIS. Receives general direction from the Information Technology Manager
Key Duties:
• Analyze growth needs of the city's application server resources.
• Maintain expertise in standard server hardware, operating systems, and software.
• Participate in hardware/software acquisitions, installation, and maintenance.
• Provide technical support for operating systems, applications, emulation, and database software.
• Perform systems administration, database administration, and technical support.
• Handle security functions, system backups, and data recovery.
• Ensure client assistance and service requests meet performance measures and service levels.
• Participate on project teams for new system implementations and upgrades
• Assist the IT manager with hardware/software vendors.
• Establish and evaluate backup strategies.
Required Knowledge
• Windows, macOS, Linux, iOS, Android, and other industry-standard OS
• Standard desktop/server hardware and application/emulation/OS/database software
• Strong working knowledge of Microsoft Windows Server systems
• Microsoft Office 365 Administration
• MySQL, Microsoft SQL Server / SSRS
• Programming/scripting: PowerShell, HTML, CSS, C#, JavaScript, PHP, SQL, HTML5
• Intermediate LAN/WAN/ Wireless network troubleshooting
• Redundant storage systems and backup strategies
• Virtual Machines (Nutanix, Hyper-V, VMware, or other hypervisors)
• Cloud Services (Azure or AWS)
Required Abilities
• Diagnose and resolve application server hardware/software problems timely.
• Understand emerging technology and its application to improve city services.
• Establish and maintain effective working relationships
• Perform system administration and database administration functions.
• Use the Internet, remote communications, and advanced tools.
Education & Experience:
• Education: Bachelor's degree in computer science, information systems management, or a closely related field OR Experience: 4 years of increasingly responsible experience in operation and administration of application server resources
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