SalesForce Agent Force Developer

Required Experience:

• 10-15 years of Salesforce platform experience, including solution design and custom development
• Proven, hands-on expertise with Agentforce, Data Cloud, and Salesforce AI tools (Einstein AI and generative AI integrations)
• Deep understanding of Salesforce core concepts and Hands-on custom development using Apex, LWC, Flows, API Integrations and security models
• Extensive experience with integrations REST/SOAP APIs, Platform Events, middleware and event-driven architectures
• Demonstrated experience building and delivering working POCs in client environments
• Deep expertise on multiple Salesforce products like Sales Cloud, Service Cloud, Data Cloud, Experience Cloud and Marketing Cloud
• Experience with generative AI and conversational AI design
• Strong experience implementing and optimizing Service Cloud including Omni-Channel Routing, Email-to-Case, Live Agent and Einstein Bots
• AI and Data Cloud implementation across enterprise environments
• Knowledge on Agentforce DevOps and enterprise CI/CD pipeline management
• Excellent communication skills with ability to engage both technical and non-technical stakeholders
• Salesforce Platform Developer II and Application Architect certifications are required
• Salesforce Agentforce Specialist certification preferred.