10-15 years of Salesforce platform experience, including solution design and custom development Proven, hands-on expertise with Agentforce, Data Cloud, and Salesforce AI tools (Einstein AI and generative AI integrations) Deep understanding of Salesforce core concepts and Hands-on custom development using Apex, LWC, Flows, API Integrations and security models Extensive experience with integrations REST/SOAP APIs, Platform Events, middleware and event-driven architectures Demonstrated experience building and delivering working POCs in client environments Deep expertise on multiple Salesforce products like Sales Cloud, Service Cloud, Data Cloud, Experience Cloud and Marketing Cloud Experience with generative AI and conversational AI design Strong experience implementing and optimizing Service Cloud including Omni-Channel Routing, Email-to-Case, Live Agent and Einstein Bots AI and Data Cloud implementation across enterprise environments Knowledge on Agentforce DevOps and enterprise CI/CD pipeline management Excellent communication skills with ability to engage both technical and non-technical stakeholders Salesforce Platform Developer II and Application Architect certifications are required Salesforce Agentforce Specialist certification preferred. Technical Skills Salesforce: Apex, LWC, AURA, SOQL/SOSL, Visualforce, Flows MultiCloud: Service Cloud, Sales Cloud, Data Cloud, Experience Cloud AI Skillset: Agentforce, Einstein AI & other Gen AI tools Integration: REST/SOAP APIs, Platform Events, middleware Security: Salesforce security model, Shield encryption, compliance frameworks DevOps Tools: Agentforce DevOps, Copado, Gearset, Jenkins, Github | 
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