Apply Now

Technical Support Specialist

Dayton, OH, US • Posted 60+ days ago • Updated 12 hours ago

Full Time

On-site

Fitment

Dice Job Match Score™

✨ Finding the perfect fit...

Job Details

Skills

Summary

Position Description

The Entry Level Help Desk Technician responds to and diagnoses service issues through discussions with dealership customers and is responsible for leveraging resources across all levels of the organization. You will serve as single point of ownership for customer issues. You will follow call center procedures, document customer issues, include troubleshooting steps and resolution in the call-tracking tool. You will diagnose customer issues and assign appropriate support. You will ensure resolution of issues.

Requirements

Associate degree or equivalent in related field; Strong customer service skills; Analytical thinker; Troubleshooting and problem solving skills; Oral and written communication skills

Benefits

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

- Medical, dental, vision, life insurance, and a health savings account

- 401(k) with up to 6% matching

- Paid vacation, sick days, and holidays

- Reynolds offers a hybrid work schedule, based on position eligibility. Following completion of your training period, eligible associates may work-from-home up to two days per week.

Company perks, including:

- Referral bonuses

- Professional development and training

- Promotion from within

-Associate discounts for cell phones, cars, computers, entertainment, and much more

Facility amenities, including:

- An onsite dining facility offering complimentary breakfast and lunch

- A fitness center

- An onsite medical center

- A wide variety of sports and social leagues to participate in after work, along with volunteering initiatives through our Associate Foundation

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: RTX1a04f3
Position Id: 9e9a08f1218c6f29569f9ee67177066e
Posted 30+ days ago

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Technical Support Specialist IAT I

California

•

Today

Job Description Technical Support Specialist IAT I As required by our governmental client, this position requires being a AND an active Secret clearance. The Technical Support Specialist IAT I perform primary computer systems administration and financial systems application administration. The role requires proficiency in managing workstations, financial applications, and IT equipment to ensure operational efficiency and compliance with governance standards. Compensation & Benefits: Estima

Full-time

USD 55,000.00 - 60,000.00 per year

Technical Support Specialist

Knoxville, Tennessee

•

Today

Now hiring Technical Support Specialist Location Knoxville, TN Pay Rate: $17.00 per hour Monday - Friday | 8:00 AM - 5:00 PM Join the team. Be valued. Pros wanted. This is your kind of job. Want a Technical Support Specialist job where you're treated like part of the team, not just part of the process? We're hiring motivated individuals who keep things moving - and we don't take that lightly. Every role makes an impact. Here's what it takes to make yours count. 1 year of experience Strong

Full-time

USD 17.00 per hour

Technical Support Specialist

Frankfort, Kentucky

•

Today

Technical Support Specialist Work Type: On-site Experience Level: Intermediate Position Overview The Technical Support Specialist provides hands-on support for hardware, systems software, and application portfolios across the organization. This role is responsible for equipment installation, software upgrades, data conversions, system utilities, and change control processes. The specialist also coordinates issue resolution and escalations to other support teams as needed. Key Responsibilitie

Full-time

USD 17.00 - 23.00 per hour

Technical Support Management (TSM) Specialist

Alabama

•

Today

Koniag Management Solutions, LLC a Koniag Government Services company, is seeking a Technical Support Management (TSM) Specialist with a Secret security clearance to support KMS and our government customer in Mobile, AL. This position is for a Future New Business Opportunity. We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and m

Full-time

Search all similar jobs