Technical Support Specialist

Dayton, OH, US • Posted 60+ days ago • Updated 8 hours ago
Full Time
On-site
USD $45,000.00 - 45,000.00 per year
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Technical Support
  • Help Desk
  • Call Center
  • Customer Service
  • Analytical Skill
  • Problem Solving
  • Conflict Resolution
  • Communication
  • Life Insurance
  • Professional Development
  • Training
  • Promotions

Summary

Position Description

The Entry Level Help Desk Technician responds to and diagnoses service issues through discussions with dealership customers and is responsible for leveraging resources across all levels of the organization. You will serve as single point of ownership for customer issues. You will follow call center procedures, document customer issues, include troubleshooting steps and resolution in the call-tracking tool. You will diagnose customer issues and assign appropriate support. You will ensure resolution of issues.

Requirements

Associate degree or equivalent in related field; Strong customer service skills; Analytical thinker; Troubleshooting and problem solving skills; Oral and written communication skills

Benefits

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

- Medical, dental, vision, life insurance, and a health savings account

- 401(k) with up to 6% matching

- Paid vacation, sick days, and holidays

- Reynolds offers a hybrid work schedule, based on position eligibility. Following completion of your training period, eligible associates may work-from-home up to two days per week.

Company perks, including:

- Referral bonuses

- Professional development and training

- Promotion from within

-Associate discounts for cell phones, cars, computers, entertainment, and much more

Facility amenities, including:

- An onsite dining facility offering complimentary breakfast and lunch

- A fitness center

- An onsite medical center

- A wide variety of sports and social leagues to participate in after work, along with volunteering initiatives through our Associate Foundation

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: RTX1a04f3
  • Position Id: 9e9a08f1218c6f29569f9ee67177066e
  • Posted 30+ days ago
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