Technical Writer II / Instructional Designer

Job Title: Technical Writer II / Instructional Designer
Duration: 2+ years
Location: San Diego, CA 92101 (Primarily remote, with a preference for onsite presence approximately once per month)

Position Overview:

• The Advanced Distribution Management Team (ADMT) is seeking a Technical Writer II / Instructional Designer to support the development and maintenance of training materials, job aids, and system documentation for critical grid operations applications, including OMS (Outage Management System) and ADMS (Advanced Distribution Management System).
• This role will partner closely with subject matter experts, application teams, and stakeholders to translate technical processes into clear, user-focused learning content that supports over 500 operational users across Electric Distribution Operations (EDO).
• The ADMT delivers innovative, reliable, and responsive IT solutions that support grid operations and enhance system performance.
• Team is seeking a Technical Writer II / Instructional Designer to support the development and maintenance of training materials, job aids, and system documentation for critical grid operations applications, including OMS (Outage Management System) and ADMS (Advanced Distribution Management System).

Key Responsibilities:

• Create, update, and maintain eLearning courses, job aids, and technical documentation
• Develop interactive training content
• Update training materials as applications are enhanced or business processes evolve
• Publish and manage course content, including course ownership and access
• Create and maintain release notes templates and documentation standards
• Build and maintain documentation libraries within SharePoint
• Produce training videos and embed multimedia into course content
• Validate technical accuracy by working closely with project team members and the training team, and by participating in regular team sessions
• Track documentation through the full lifecycle: creation, review, approval, publication, and updates
• Ensure all materials align with company branding and quality standards
• Collaborate across teams (IT, operations, and vendors) to gather requirements and deliver solutions

Qualifications / Desired Skills:

• Experience in technical writing, instructional design, or learning and development (L&D)
• Experience creating online training content and eLearning modules
• Experience with video creation and multimedia content development
• Ability to translate complex technical information into clear, user-friendly content
• Strong collaboration skills and the ability to engage regularly with cross-functional teams
• Detail-oriented with strong organization and documentation management skills
• Comfortable working in a dynamic environment with evolving priorities.

We are seeking a candidate who is:

• Collaborative and team-oriented
• Creative and thoughtful in content development
• Highly detail-oriented and organized
• Engaged and proactive in working with stakeholders
• Committed to advancing user experience through effective training and documentation.

Some Notes on the Role:

• Location: Hybrid: Primarily remote, with a preference for onsite presence approximately once per month
• Standard business hours