VR Systems Support Specialist

Description

We are looking for a VR Systems Support Specialist to help keep immersive technology environments operating smoothly for our great organization in Raymond, Ohio. This Long-term Contract position is ideal for someone who enjoys hands-on technical support, system validation, and maintaining dependable VR/MR lab performance in a collaborative engineering setting. The role focuses on sustaining production-ready VR platforms, assisting users during design and review sessions, and ensuring equipment, software, and related infrastructure remain reliable.

Responsibilities:

Conduct scheduled inspections and preventative maintenance for VR workstations, head-mounted devices, tracking components, and audiovisual equipment used in VR spaces.

Evaluate software and firmware changes in a test environment, confirm readiness, and implement approved updates across live VR systems.

Investigate technical problems, determine underlying causes, resolve issues directly when feasible, and engage internal support groups or external partners when additional expertise is needed.

Assist end users and on-site VR activities by collecting accurate issue information, following established support procedures, and preparing systems for engineering reviews and collaborative sessions.

Keep records current for equipment status, maintenance history, troubleshooting steps, configuration details, cabling standards, deployments, and support discussions with team members and suppliers.

Support stable day-to-day VR/MR lab operations by monitoring system health and helping maintain production availability for business users.

Coordinate with vendors and suppliers to address hardware, software, or integration issues affecting system performance.

Help maintain organized technical processes and documentation standards that improve ongoing support efficiency and operational consistency.

Requirements

At least 1 year of experience providing support for VR, AR, or MR hardware and software in a detail-oriented environment.
Familiarity with enterprise-grade headsets such as Varjo XR-4, Apple Vision Pro, Vive Focus Vision, Meta Quest 3, or similar platforms.
Working knowledge of tracking technologies such as SteamVR Lighthouse, optical tracking solutions, or related systems.
Experience configuring VR peripherals, including motion controllers, tracking pucks, haptic devices, or similar accessories.
Exposure to software or tools used in immersive environments, such as Autodesk platforms, Nvidia CloudXR, Microsoft Teams Rooms, or Python scripting.
Ability to troubleshoot hardware, software, workstation, and connectivity issues in an on-site support setting.
Strong documentation skills with the ability to maintain clear procedures, system notes, and configuration records.
Background in automotive, aerospace, manufacturing, or design visualization environments is preferred.

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