Senior Veeva Consultant

Role: Senior Veeva Consultant (Commercial Cloud & Vault Operations)

Experience:* 8+ years overall, including 5+ years of hands-on Veeva Commercial Cloud experience 

Number of Openings:* Multiple – Onsite & Offshore 

Onsite Location:* Pennsylvania (PA), USA -Onsite if local Or Remote (if the candidate has very good experience and knowledge)

Certification:* Mandatory – Relevant Veeva certification 

Job Summary:

We are seeking experienced and certified *Veeva Consultants* to support life sciences commercial operations, Veeva CRM/Vault CRM, and Veeva Vault applications.

The ideal candidate will have strong hands-on experience in Veeva Commercial Cloud, CRM administration, Events Management, sample management, release management, and managed services.

The consultant will work closely with client stakeholders across Commercial Operations, IT, Finance, Compliance, and Quality teams to manage applications, resolve production issues, deliver enhancements, and support regulated business processes.

We have opportunities for both onsite consultants in Pennsylvania and offshore consultants working remotely from Visakhapatnam (Vizag), India.

Key Responsibilities:

 Veeva CRM / Vault CRM Operations:

- Configure, administer, and support Veeva CRM and Vault CRM.

- Manage users, roles, profiles, permissions, and application security.

- Support field operations, including call planning, call-note review, reporting, and adoption monitoring.

- Manage sample inventory, disbursement, reconciliation, and PDMA-related compliance requirements.

- Configure and support Suggestions, next-best-action rules, and MyInsights dashboards.

- Troubleshoot mobile application functionality, offline synchronization, and data issues.

- Support periodic application updates and production stability.

Events Management & Compliance:

- Manage Veeva CRM Events Management processes for speaker programs, advisory boards, conferences, congresses, and webinars.

- Support the complete event lifecycle, including:

  - Event requests and approvals.

  - Budget validation.

  - Venue and vendor coordination.

  - Healthcare Professional (HCP) selection.

  - Fair Market Value (FMV) checks.

  - Event execution and attendance tracking.

  - Expense reconciliation and spend reporting.

- Coordinate with Finance and Compliance teams to support transparency reporting.

- Maintain accurate, auditable event and expenditure data for applicable Sunshine Act/Open Payments and EFPIA reporting requirements.

Veeva Network & Customer Master Data:

- Manage HCP and Healthcare Organization (HCO) master data using Veeva Network.

- Process Data Change Requests (DCRs) and perform data stewardship activities.

- Maintain HCP affiliations, licensing information, specialties, and customer attributes.

- Manage consent information, including opt-in and opt-out preferences by communication channel and region.

- Integrate and validate customer information from Veeva OpenData and third-party sources.

- Support third-party data ingestion, including IQVIA, Symphony, prescription, claims, and sales data.

- Perform data-quality monitoring, reconciliation, and issue resolution.

Veeva Vault & PromoMats Support:

- Provide application administration and managed services for Veeva Vault PromoMats.

- Support promotional content workflows, document lifecycle management, approvals, and compliance processes.

- Deliver configuration enhancements, application changes, and operational improvements.

- Support Veeva Vault Quality, Clinical, and Regulatory Information Management (RIM) applications.

- Participate in Vault Quality Suite implementation activities as required.

Application Support & Managed Services (L1–L3)

- Provide L1, L2, and L3 production and application support across the Veeva ecosystem.

- Investigate and resolve incidents, service requests, and application defects.

- Log, update, track, and close tickets using ManageEngine or equivalent ITSM tools.

- Perform root-cause analysis and coordinate issue resolution with technical and business teams.

- Maintain service documentation, issue resolution records, and operational procedures.

- Support SLA adherence and continuous service improvement.

Release Management, Testing & Validation:

- Coordinate Veeva CRM and Vault release cycles.

- Conduct release-impact assessments and identify affected business processes.

- Develop and execute regression testing activities.

- Manage sandbox environments, refreshes, and release validation.

- Support Computer System Validation (CSV) and GxP compliance requirements.

- Prepare release documentation and communicate changes to stakeholders.

- Coordinate deployment activities and post-release support.

Reporting, Data Loads & Integrations:

- Design, develop, and maintain operational reports and dashboards.

- Perform ad hoc data loads, imports, and data reconciliation.

- Support integrations involving Veeva CRM, Network, Vault, ERP systems, and enterprise data warehouses.

- Investigate integration failures and data synchronization issues.

- Support reporting requirements across commercial, quality, and compliance functions.

 Additional Responsibilities:

 - Support Medical Affairs processes, including Medical Science Liaison (MSL) activities.

- Support Key Opinion Leader (KOL) management.

- Assist with medical inquiry tracking and insight capture.

- Participate in global Veeva deployments and regional rollouts.

- Collaborate with onsite/offshore teams and client stakeholders.

Mandatory Qualifications:

- Minimum *8+ years of experience* in life sciences commercial operations or commercial IT.

- Minimum *5+ years of hands-on Veeva Commercial Cloud experience*.

- Strong expertise in Veeva CRM and/or Vault CRM.

- Hands-on experience in Veeva Events Management and sample management.

- Working knowledge of Veeva Network and Vault PromoMats.

- Practical experience supporting at least one additional Vault application: Quality, Clinical, or RIM.

- Experience with application release management, regression testing, sandbox administration, and CSV/GxP validation.

- Experience providing L1–L3 managed application support.

- Familiarity with ManageEngine, ServiceNow, or similar ITSM tools.

- Knowledge of Sunshine Act/Open Payments, aggregate spend, and relevant compliance reporting.

- Experience in reporting, dashboards, data loads, and enterprise integrations.

- Strong communication, analytical, troubleshooting, and stakeholder-management skills.

- Bachelor's degree in a relevant field or equivalent professional experience.

- *Relevant Veeva certification is mandatory.*

Mandatory Certification Requirement :

Candidates must hold at least one relevant, current Veeva certification aligned with the role, such as:

- Veeva CRM Administrator Certification.

- Equivalent current Vault CRM certification.

- Relevant Veeva Vault Administrator or application-specific certification accepted based on demonstrated expertise.

Additional certifications in Veeva Vault PromoMats, Network, Quality, Clinical, or RIM are highly desirable.

*Candidates must provide certification details for verification during the screening process.*

Preferred Qualifications:

- Experience implementing or supporting Veeva Vault Quality Suite.

- Advanced experience in Veeva MyInsights and Suggestions.

- Experience with Veeva Network stewardship and master data operations.

- Previous consulting or client-embedded managed-services experience.

- Experience working with global onsite/offshore delivery models.

- ITIL, PMP, or SAFe certification.

- Experience supporting pharmaceutical, biotechnology, or other regulated life sciences organizations.