SAP Technical Client Delivery Manager

SAP Technical Client Delivery Manager
Location: Remote (Must be based in US)
Duration: 12 Months
Rate: All-Inclusive

Description:

We are seeking an experienced SAP Technical Delivery Manager to serve as a trusted technical and delivery advisor for large and strategic customers. The role is responsible for safeguarding and optimizing customer investments, providing technical leadership throughout the entire cloud lifecycle.

This highly customer-facing role owns the technical understanding of the customer's SAP landscape and advises stakeholders on critical and complex landscape changes, cloud architecture, migrations, security, networking, business continuity, and ongoing operations. The role partners closely with internal service delivery teams, account teams, system integrators, and SAP Professional Services to ensure successful delivery and exceptional customer experience.

Responsibilities:

· Serve as the primary technical point of contact for customers regarding SAP RISE technology, cloud architecture, and technical service delivery.

· Own the technical relationship with the customer and orchestrate internal SAP/NS2 experts to address complex technical requirements and issues.

· Maintain a detailed understanding of the customer's SAP landscape, architecture, integrations, dependencies, and systems both within and outside the managed environment.

· Partner with Client Delivery Managers (CDMs) during regular customer and stakeholder meetings to manage expectations, priorities, risks, and service delivery.

· Support Account and Technical Operations teams in developing and executing service delivery plans, roadmaps, and calendars.

· Analyze customer technical requirements and coordinate appropriate delivery resources to drive issues through resolution.