Windchill Functional Support Specialist
Remote • Posted 1 day ago • Updated 1 day agoFull Time
Remote
Depends on Experience
Ranger Technical Resources
Fitment
Dice Job Match Score™
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Job Details
Skills
- PTC Windchill
- Windchill workflow troubleshooting
- Windchill lifecycle management
- Workflow history tracing
- Root cause analysis
- Change management processes
- Live troubleshooting
- Stakeholder management
Summary
Windchill Functional Support Specialist #2617
Position Summary:
A global engineering-driven organization that designs and manufactures highly regulated, precision-based products supporting critical healthcare procedures worldwide. They are adding a Windchill Functional Support Specialist to protect engineering productivity and workflow integrity by owning day-to-day troubleshooting inside the PLM environment. This opportunity is for someone who knows Windchill deeply enough to step into complex workflow breakdowns and restore system integrity quickly. The work is hands-on and technical in the way strong functional support is technical: tracing object history, identifying the true break point, guiding users through correction, and recognizing patterns that signal a training gap versus a genuine system defect.
Experience and Education:
Position Summary:
A global engineering-driven organization that designs and manufactures highly regulated, precision-based products supporting critical healthcare procedures worldwide. They are adding a Windchill Functional Support Specialist to protect engineering productivity and workflow integrity by owning day-to-day troubleshooting inside the PLM environment. This opportunity is for someone who knows Windchill deeply enough to step into complex workflow breakdowns and restore system integrity quickly. The work is hands-on and technical in the way strong functional support is technical: tracing object history, identifying the true break point, guiding users through correction, and recognizing patterns that signal a training gap versus a genuine system defect.
Experience and Education:
- BS in Computer Science, Engineering Systems, or equivalent experience/field
- Experience providing functional support for PTC Windchill in a production environment
- Background troubleshooting broken Windchill objects and correcting workflow or lifecycle issues
- Exposure to engineering change management processes and workflow-driven approvals
- Experience supporting engineering users through live troubleshooting and recovery steps
- Familiarity with Windchill object structures and relationships across documents and change objects
- Experience working in regulated or process-heavy engineering environments (a plus)
- PTC Windchill
- Windchill workflow troubleshooting
- Windchill lifecycle management
- Object structure analysis
- Workflow history tracing
- Root cause analysis
- Change management processes
- Change objects
- Document objects
- Association repair
- Data integrity
- User support
- Live troubleshooting
- Incident triage
- Pattern recognition
- Escalation judgment
- Functional requirements understanding
- Technical communication
- Stakeholder management
- Process discipline
Primary Job Responsibilities:
- Investigate user-reported issues inside Windchill and identify where workflows broke
- Inspect object structures and relationships to confirm integrity across key objects
- Trace workflow history to backtrack user actions and isolate the root cause
- Guide engineers and business users through safe correction steps during live calls
- Explain what happened in clear terms so users understand how to avoid repeats
- Recognize repeat failure patterns and determine whether the driver is training, UX, or a defect
- Escalate true system defects to the appropriate team with a strong technical context
- Reduce reliance on Product Owners for day-to-day troubleshooting and recovery
- Support users who want a second set of eyes before completing high-risk workflow actions
- Help reinforce consistent usage of sign-offs, associations, and change process steps
- Document common failure modes and recommended fixes for faster resolution
- Maintain a calm, structured approach when users are frustrated or under deadline pressure
- Partner with Product Owners to identify systemic issues impacting workflow reliability
- Contribute to improvements that reduce recurring workflow errors without redesigning the platform
- Protect the reliability of change management execution across engineering teams
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: RANGER
- Position Id: 8896512
- Posted 1 day ago
Company Info
About Ranger Technical Resources
Ranger for Technology Professionals: If you are in the market for a contract or permanent job, Ranger s professional staffing services has a program that can further develop your career by matching your skillset with a hiring company s needs. With over fifteen years of experience in IT career development, Ranger Technical Resources has been able to develop strong relationships with businesses in South Florida. Whether you are a Computer Programmer, Security Specialist, Project Manager, or Senior Executive, Ranger can help you take your career to the next level.
Ranger for Businesses: Ranger established Centers of Excellence in order to address our clients needs for IT services and business services. Specializing in IT Solutions, Ranger can assist your business with its IT project and staffing needs. Ranger can provide your company with technology staffing solutions, IT consulting or IT project management assistance. Ranger Technical Resources provides full lifecycle IT solutions for Enterprise Application Integration, Customer Relationship Management, Performance Lifecycle Management and Program/Project Management.
Ranger Technical Resources is currently accepting resumes for a variety of positions. Please review the database of positions that we are seeking to fill and contact us for additional information about any specific opportunity.
Careers
Ranger for Businesses: Ranger established Centers of Excellence in order to address our clients needs for IT services and business services. Specializing in IT Solutions, Ranger can assist your business with its IT project and staffing needs. Ranger can provide your company with technology staffing solutions, IT consulting or IT project management assistance. Ranger Technical Resources provides full lifecycle IT solutions for Enterprise Application Integration, Customer Relationship Management, Performance Lifecycle Management and Program/Project Management.
Ranger Technical Resources is currently accepting resumes for a variety of positions. Please review the database of positions that we are seeking to fill and contact us for additional information about any specific opportunity.
Careers
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