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Windchill Functional Support Specialist

Remote • Posted 30+ days ago • Updated 6 hours ago

Full Time

Remote

Depends on Experience

Ranger Technical Resources

Fitment

Dice Job Match Score™

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Job Details

Skills

PTC Windchill
Windchill workflow troubleshooting
Windchill lifecycle management
Workflow history tracing
Root cause analysis
Change management processes
Live troubleshooting
Stakeholder management

Summary

Windchill Functional Support Specialist #2617
Position Summary:
A global engineering-driven organization that designs and manufactures highly regulated, precision-based products supporting critical healthcare procedures worldwide. They are adding a Windchill Functional Support Specialist to protect engineering productivity and workflow integrity by owning day-to-day troubleshooting inside the PLM environment. This opportunity is for someone who knows Windchill deeply enough to step into complex workflow breakdowns and restore system integrity quickly. The work is hands-on and technical in the way strong functional support is technical: tracing object history, identifying the true break point, guiding users through correction, and recognizing patterns that signal a training gap versus a genuine system defect.
Experience and Education:

BS in Computer Science, Engineering Systems, or equivalent experience/field
Experience providing functional support for PTC Windchill in a production environment
Background troubleshooting broken Windchill objects and correcting workflow or lifecycle issues
Exposure to engineering change management processes and workflow-driven approvals
Experience supporting engineering users through live troubleshooting and recovery steps
Familiarity with Windchill object structures and relationships across documents and change objects
Experience working in regulated or process-heavy engineering environments (a plus)

Skills and Strengths:

PTC Windchill
Windchill workflow troubleshooting
Windchill lifecycle management
Object structure analysis
Workflow history tracing
Root cause analysis
Change management processes
Change objects
Document objects
Association repair
Data integrity
User support
Live troubleshooting
Incident triage
Pattern recognition
Escalation judgment
Functional requirements understanding
Technical communication
Stakeholder management
Process discipline

Primary Job Responsibilities:

Investigate user-reported issues inside Windchill and identify where workflows broke
Inspect object structures and relationships to confirm integrity across key objects
Trace workflow history to backtrack user actions and isolate the root cause
Guide engineers and business users through safe correction steps during live calls
Explain what happened in clear terms so users understand how to avoid repeats
Recognize repeat failure patterns and determine whether the driver is training, UX, or a defect
Escalate true system defects to the appropriate team with a strong technical context
Reduce reliance on Product Owners for day-to-day troubleshooting and recovery
Support users who want a second set of eyes before completing high-risk workflow actions
Help reinforce consistent usage of sign-offs, associations, and change process steps
Document common failure modes and recommended fixes for faster resolution
Maintain a calm, structured approach when users are frustrated or under deadline pressure
Partner with Product Owners to identify systemic issues impacting workflow reliability
Contribute to improvements that reduce recurring workflow errors without redesigning the platform
Protect the reliability of change management execution across engineering teams

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: RANGER
Position Id: 8896512
Posted 30+ days ago

Company Info

About Ranger Technical Resources

Ranger for Technology Professionals: If you are in the market for a contract or permanent job, Ranger s professional staffing services has a program that can further develop your career by matching your skillset with a hiring company s needs. With over fifteen years of experience in IT career development, Ranger Technical Resources has been able to develop strong relationships with businesses in South Florida. Whether you are a Computer Programmer, Security Specialist, Project Manager, or Senior Executive, Ranger can help you take your career to the next level.

Ranger for Businesses: Ranger established Centers of Excellence in order to address our clients needs for IT services and business services. Specializing in IT Solutions, Ranger can assist your business with its IT project and staffing needs. Ranger can provide your company with technology staffing solutions, IT consulting or IT project management assistance. Ranger Technical Resources provides full lifecycle IT solutions for Enterprise Application Integration, Customer Relationship Management, Performance Lifecycle Management and Program/Project Management.

Ranger Technical Resources is currently accepting resumes for a variety of positions. Please review the database of positions that we are seeking to fill and contact us for additional information about any specific opportunity.

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