IT Service Desk Analyst ** Largely Remote **

Overview:

Our client, a Medical Center facility under the aegis of a California Public Ivy university and one of largest health delivery systems in California, seeks accomplished IT Service Desk Analyst.

*** Candidate must be authorized to work in USA without requiring sponsorship ***

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*** Location: Brisbane, CA 94005 (Largely Remote)

*** Duration: 26 weeks contract w/ possibility of extensions

Notes:

• Work Schedule: This will be variable. To start, these will be 8-hour shifts Monday through Friday between 7:00 AM and 6:00 PM. There may be shift changes down the line to swing and/or weekend shifts for some positions. There will be plenty of advance notice before any changes, and aim for volunteers wherever possible.
• The first few days will be onsite for training. Ongoing onsite expectations are variable, with an expectation of at least one day per month in the office.

Description:

• This is a mid-level Service Desk analyst position with a primary responsibility of providing desktop support to end-users.
• At this level, support calls may be complex in nature where judgment will be required in problem resolution.
• Responsible for maintaining secure and confidential information and must be familiar with specific IT policies and Medical Center regulations.
• Balances technical knowledge and skill with a high level of customer service objectives in all operations of the Service Desk.
• Works to resolve or appropriately escalate issues and assist with maintaining the Knowledge Base (KB).
• Communicates technical concepts effectively in both written and oral.
• Applies advanced technical knowledge as well as application access to resolve application problems.
• Acts as a mentor to junior level staff and be called upon to act in a Level II capacity to handle more complex internal escalations and take an ownership role in helping to ensure that team service levels are met.
• Incumbent must be flexible with scheduling and willing to work nights, weekends, and with on-call rotations.

Qualifications:

• 1+ years of experience in IT Support roles.
• Contact Center experience and Customer Support expertise.
• Health setting support is a plus.
• Microsoft Windows, Microsoft Office, and Mac OSX support is a plus.
• Familiarity with network troubleshooting and general software troubleshooting.
• Strong written and oral communication expertise, including the ability to communicate technical concepts effectively.
• Preferred but not required: A+ certification in support, HDI Certifications (Support Analyst), and ITIL certifications/familiarity.

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I'd love to talk to you if you think this position is right up your alley, and assure a prompt communication, whichever direction. If you're looking for rewarding employment and a company that puts its employees first, we'd like to work with you.

Satwinder “Sat” Singh

Lead Technical Recruiter

Email:

Company Overview:

Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally; as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients’ businesses forward.

Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Applicants, with criminal histories, are considered in a manner that is consistent with local, state, and federal laws.