Business Process Re-engineering Manager

This role serves as the execution arm of the Director of Operational Excellence within the Pennsylvania Department of Conservation and Natural Resources (DCNR}, ensuring that business processes are documented, evaluated, streamlined, and aligned across programs. Responsibilities include facilitating planning sessions with business owners and supporting business process improvement initiatives as needed.

• Lead process discovery and documentation efforts across multiple DCNR program areas that align with agency modernization priorities.

• Schedule and facilitate cross-functional work groups to identify inefficiencies,redundancies, risks for targeted process improvement initiatives.

• Develop current-state and future-state process maps, gap analyses, and actionable improvement plans.

• Prioritize initiatives in collaboration with leadership based on impact, feasibility, and strategic alignment.

• Support the establishment of process ownership, governance structures, and accountability mechanisms.

• Develop performance metrics and dashboards aligned with operational excellence goals.

• Prepare executive-level briefings, status reports, and written recommendations.

• Support implementation planning and change management activities as needed.

• Deliver clear, organized documentation suitable for long-term internal use

Expected Deliverables

• Documented current-state and future-state process maps.

• Prioritized improvement roadmap with timeline and estimated impact.

• Governance framework recommendations (including process ownership structure)

• Performance metric recommendations and reporting templates.

• Executive summary reports and presentation materials.

• Cross bureau process alignment reports highlighting decisions,risks, and outstanding issues.

• Change management materials, including training guides and communication plans.

• Bachelor's Degree in Business Administration, Public Administration, Organizational Development or related field.

• 3+years of demonstrated experience in business process improvement initiatives.

• 3+ years experience leading projects or managing people.

• Strong analytical,organizational, and written communication skills.

• Ability to work independently with minimal supervision in complex organizational environments.

• Proven experience leading enterprise or multi-program process redesign initiatives.

• Strong facilitation experience with senior leaders and cross-functional teams.

• Demonstrated experience implementing Lean, Six Sigma, BPM, or comparable methodologies.

• Experience producing professional-grade process documentation and executive-ready deliverables