D365 Support Analyst

Sugar Land, TX, US • Posted 1 day ago • Updated 1 hour ago
Full Time
On-site
$35.0000 - $40.0000/hr
Fitment

Dice Job Match Score™

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Job Details

Skills

  • ERP/CRM administration
  • D365
  • Finance & Operations
  • Customer Engagement
  • Customer service

Summary

Title: D365 Support Analyst

Location: Sugar Land, TX

Duration: 12 months +

Pay range: $35-$40


Day to Day:


  • Serve as the first and second line of functional support for D365 Finance & Operations and Customer Engagement users, triaging incoming tickets and service requests through the ESS support queue.

  • Perform routine system administration tasks including security role assignment, user provisioning and deprovisioning, and access reviews aligned with least-privilege and segregation-of-duties principles

  • Assist with environment refreshes, sandbox-to-production promotions, and validation activities in partnership with technical teams.

  • Deliver targeted re training and hands-on coaching to end users, super users, and new joiners across supported business units.


Must Haves:


  • Bachelor's degree in Information Systems, Business Administration, Accounting, Finance, or a related field, or equivalent practical experience.

  • 3+ years of experience in application support, business/systems analysis, or ERP/CRM administration.


  • 1+ years of hands-on experience supporting Dynamics 365 (Finance & Operations and/or Customer Engagement) or a comparable ERP/CRM platform.



  • Tier 2/3 Functional Support



The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually as applicable.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91127026
  • Position Id: 33265
  • Posted 1 day ago
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