ServiceNow CSM specialist

Hybrid in New York, NY, US • Posted 7 hours ago • Updated 7 hours ago
Contract Independent
Contract W2
6 Months
No Travel Required
Hybrid
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • full CSM implementations
  • ServiceNow development + customization
  • SLA
  • security
  • CIS-CSM certification (mandatory)

Summary

REQUIRED QUALIFICATIONS:

- ServiceNow certification: CIS‑CSM (Customer Service Management).

- 4–6 years hands‑on ServiceNow admin/development; 2+ full CSM implementations.

- Platform expertise: configuration/customization across CSM/CRM; Flow Designer, IntegrationHub, Business Rules, Client Scripts, Script Includes, Glide APIs.

- Reporting & Performance Analytics: KPIs, indicators, widgets, dashboards, scheduled reports, scorecards.

- Security & governance: ACLs, roles, data policies, encryption, update sets, source control, CI/CD promotion practices.

- Architecture & data: SaaS/multi‑tenant concepts; data modeling; CMDB relationships; familiarity with CSDM.

- Integrations: REST/SOAP, webhooks; JSON/XML; auth via OAuth2 and SAML/OIDC.

- Delivery excellence: ATF, versioning, release/change management, documentation.

- Education: Bachelor’s in CS/IS/Engineering or equivalent experience.

- Professional skills: analytical problem‑solving, reliable follow‑through, deadline ownership, independent work, and cross‑team collaboration.

 

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10118415
  • Position Id: 5529
  • Posted 7 hours ago
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Dinesh Mathi

Recruiter @ NovaLink Solutions
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