Position Summary
This role will serve as a hands-on implementation lead within the FAS Digital and Analytics team, accountable for translating business requirements into robust tagging strategies, scalable data layer design, accurate analytics capture, and clear implementation documentation.
The successful candidate will bring strong delivery experience across Adobe Launch, Adobe Web SDK, Adobe Analytics, and digital tagging operations, and will partner closely with Marketing, MarTech, Analytics, IT, and external vendors to implement, govern, and optimize measurement solutions that support segmentation, personalization, and performance analytics.
This role is critical to ensuring tagging quality, implementation speed, documentation discipline, and measurable business outcomes across enterprise marketing technology initiatives, including Adobe Customer Journey Analytics (CJA) evaluation and adoption planning.
Key Responsibilities
Tagging Implementation & Guidance
Develop and implement an Adobe Analytics strategy for multi-site tracking that supports omni-channel client experiences and scalable measurement across advisor-facing digital properties
Lead Adobe Launch and Adobe Web SDK implementations, including rule design, data element configuration, extension management, and deployment governance
Design and evolve a scalable data layer that supports integrations with Adobe Experience Manager (AEM), Adobe Target, CDP, and downstream analytics use cases
Conduct implementation audits, validate tracking against requirements, and troubleshoot issues across development, QA, and production environments
Drive delivery against implementation SLAs, with a target of moving from intake to documented strategy and Launch deployment within two weeks for standard analytics requests
Tagging Maintenance & Data Quality
Own ongoing maintenance of tags deployed through Adobe Launch and Adobe Web SDK, including Adobe Analytics, Adobe Target, Core services, and approved third party publisher pixels
Monitor tag performance, investigate defects, and partner with MarTech and development teams to continuously refine tagging structure, naming standards, and governance controls
Establish and enforce quality practices that support high-confidence data capture, targeting a 90%+ defect-free implementation standard
Tagging Documentation & Governance
Create and maintain reference material that documents Adobe Analytics dimensions, metrics, events, taxonomy, and data layer specifications
Maintain implementation technical specifications, testing evidence, and change records to ensure every implementation is fully documented and auditable
Partner with stakeholders to define governance standards for tagging requests, implementation patterns, and measurement readiness
Marketing Technology Projects
Represent departmental Digital and Analytics in enterprise marketing technology initiatives focused on the acquisition, activation, and usage of data to support marketing outcomes
Translate stakeholder requirements into documented use cases, implementation needs, and desired business outcomes for new and evolving MarTech capabilities
Contribute to hyper-personalization strategy development by ensuring data collection, audience readiness, and measurement frameworks support segmentation and activation goals
Participate in vendor evaluations and platform planning efforts related to digital data collection, analytics, and personalization technologies
Adobe Customer Journey Analytics (CJA)
Partner with Enterprise MarTech, department Marketing, and analytics to support evaluation and adoption planning for Adobe Customer Journey Analytics
Develop test use cases to assess CJA business value, compare analytical outputs between Adobe Analytics and CJA, and support recommendations for future-state usage
Cross-Functional Leadership & Enablement
Partner with marketing, information technology, analytics teams, and external agencies to translate the 3-5 year technology roadmap into an executable implementation vision for Department Digital and Analytics.
Provide leadership for digital analytics implementation best practices and partner with IT development teams to define requirements, implementation strategy, testing approach, and release readiness
Collaborate with enterprise platform teams to expand self-service and scalable use of Adobe Analytics and related MarTech capabilities within the department's Digital & Analytics
Required Qualifications
5+ years of hands-on experience in digital analytics implementation, tag management, or marketing technology operations, with clear ownership of Adobe Launch or Adobe Experience Platform Data Collection
Deep expertise in Adobe Launch, including rules, data elements, extensions, environments, publishing workflows, and governance practices
Strong experience implementing Adobe Analytics, including solution design, variable mapping, event tracking, QA validation, and audit remediation
Experience with Adobe Web SDK, data layer design, and integrations across Adobe solutions such as AEM, Adobe Target, CDP, or related platforms
Ability to create implementation documentation such as SDRs, technical specifications, testing evidence, and taxonomy standards
Demonstrated success translating business requirements into scalable technical solutions and coordinating delivery across marketing, analytics, and IT teams
Essential Experience & Qualifications
Bachelor's degree in marketing, information systems, analytics, computer science, or a related field
Adobe Launch or Adobe Data Collection certification strongly preferred
Experience establishing scalable data layers and measurement taxonomies for complex website ecosystems
Strong knowledge of digital tagging QA methods, browser debugging tools, network inspection, and defect resolution practices
Experience supporting or evaluating Adobe Customer Journey Analytics (CJA), Adobe Experience Platform (AEP), or related journey analytics capabilities is strongly preferred
Excellent analytical, communication, and stakeholder management skills, with the ability to lead implementation conversations across technical and non-technical teams
Strong project and program management discipline, including prioritization, documentation, and execution against measurable outcome
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