Lab Systems Analyst

Position Summary
The IT / Lab Systems Support Specialist is responsible for supporting business systems, end user needs, and laboratory technology environments across QC and related functions. This role focuses primarily on IT support for instrument-connected systems, workstation management, troubleshooting, access administration, and application support. A secondary focus is providing compliant support for GxP lab systems, including data integrity, risk assessments, audit trail review, and system lifecycle activities. The role partners closely with QC stakeholders, lab users, global support teams, and vendors to ensure reliable operation of laboratory and business-critical systems.

Key Responsibilities

IT Responsibilities

· Support daily operations for lab and business systems, including incident tickets and service catalog requests.

· Troubleshoot scientific applications, Windows operating systems, PC hardware, instrument-connected PCs, and network connectivity issues.

· Support workstation setup, deployment, replacement, and maintenance in coordination with desktop operations.

· Maintain and support backup solutions, including Acronis and NuGenesis backup configurations.

· Manage and track workstations, connected instruments, applications, and IP addresses.

· Support instrument integration activities, including connectivity testing, firmware updates, NIC installation, and onboarding of instruments into lab systems.

· Coordinate with vendors and internal support teams to resolve technical issues and maintain reliable system performance.

· Raise and track network support requests for port enablement, connectivity, and security-related changes.

· Maintain documentation and trackers related to assets, applications, and support activities.

GxP/Lab Systems Responsibilities

· Support GxP lab systems and related compliance activities.

· Perform or assist with data integrity risk assessments, audit trail reviews, and periodic review of documents and system controls.

· Support creation and maintenance of documents for new assets, including data integrity documentation and business assessment records.

· Assist with access request processes and annual account recertification activities.

· Contribute to qualification and validation support activities for lab instruments and systems.

· Support audit responses and provide documentation as needed for compliance inquiries.

· Assist with business process and operating procedure writing where system control guidance is required.

· Help ensure systems and support activities align with applicable GxP, data integrity, and compliance expectations.

Collaboration and Communication

· Work closely with QC management, lab stakeholders, data governance teams, and cross-functional partners.

· Participate in regular support and planning meetings with internal teams and business users.

· Coordinate across sites and with global colleagues when support or implementation requires broader alignment.

· Communicate clearly with users, vendors, and technical teams to resolve issues efficiently.

Qualifications

· 4–7 years of experience in IT support, business systems analysis, laboratory systems, or a related technical environment.

· Strong understanding of end-user support, system troubleshooting, and technical documentation.

· Familiarity with GxP environments, data integrity principles, audit trail review, and risk assessment concepts.

· Experience supporting lab instruments, instrument-connected PCs, or scientific applications is strongly preferred.

· Strong communication, problem-solving, and technical writing skills.

· Ability to work cross-functionally in a regulated environment and manage multiple priorities.

Preferred Skills

· Experience with laboratory systems such as LabX, Empower, NuGenesis, Acronis, or similar platforms.

· Knowledge of IT infrastructure concepts such as network connectivity, workstation deployment, and account security.

· Experience supporting regulated lab environments and participating in compliance-related activities.

· Vendor management and coordination experience.

What Success Looks Like

· Stable and reliable support for lab and IT systems.

· Timely resolution of incidents and service requests.

· Strong compliance support for GxP systems and documentation.

· Effective collaboration across QC, IT, data governance, and external partners.