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Genesys Architect

Springfield, MA, US • Posted 1 day ago • Updated 1 day ago

Contract W2

Contract Corp To Corp

12 Months

No Travel Required

On-site

$70 - $75/hr

Fitment

Dice Job Match Score™

🫥 Flibbertigibetting...

Job Details

Skills

Genesys
Cloud
CX
IVR

Summary

Job title: Genesys Architect

Indicative Skills

Genesys Cloud, IVR, routing, and digital channels.

Contact center architecture, cloud telephony, and CX analytics. Experience integrating Genesys with CRM and backend systems using APIs.

Exposure to AI‑enabled CX features such as bots and agent assist.

Detailed Job Description:

Responsibilities

Solution architecture and technical design of the CX transformation on Genesys Cloud.

Leads IVR modernization, contact flow design, routing strategy, and integration patterns in alignment with business and CX KPIs.

Ensures scalability, security, and platform best practices across voice and digital channels. Provides technical oversight during build, testing, and deployment phases.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90989779
Position Id: 8987487
Posted 1 day ago

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Venu Gonuguntla

Recruiter @ Smart Folks Inc.

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