Job#: 3028524 Job Description: Functional Business Analyst - ServiceNow (ITSM / ITOM)Location: Onsite - Memphis, TN (3 days a week)
Type: 8 month contract (potential to extend / convert)
Rate: Negotiable
Overview:We are seeking a
Functional Business Analyst with
strong ServiceNow ITSM and ITOM experience to clean up, refine, and manage existing backlogs while supporting ongoing ServiceNow enhancements. This is a functional role focused on requirements, backlog clarity, and stakeholder alignment (no development).
Responsibilities- Clean up and rationalize large ServiceNow backlogs
- Review, rewrite, and standardize user stories, requirements, and acceptance criteria
- Partner with IT, HR, Security, Facilities, and Operations to gather functional and non-functional requirements
- Analyze current ("as-is") and future ("to-be") processes
- Facilitate backlog grooming, workshops, and design sessions
- Translate business needs into ServiceNow-ready documentation
- Support and coordinate User Acceptance Testing (UAT)
- Track requirements through delivery
Required Experience (Hard Requirements)- Hands-on ServiceNow ITSM and ITOM experience (required)
- Strong knowledge of Incident, Problem, Change, Request, CMDB, Discovery, and ITOM workflows
- Experience writing high-quality ServiceNow user stories and acceptance criteria
- Understanding of ServiceNow best practices and platform standards
- Experience working in Agile / Scrum environments
Preferred- Experience with ITBM/SPM, HRSD, or CSM
- Healthcare industry experience
Qualifications- Bachelor's degree in Business, IT, or related field
- 3-5 years of experience as a Functional Business Analyst or ServiceNow Analyst
- Strong analytical, organizational, and communication skills
Candidates without ITSM and ITOM experience will not be considered.Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
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