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Desktop Support

Philadelphia, PA, US • Posted 8 hours ago • Updated 8 hours ago

Contract W2

No Travel Required

On-site

Depends on Experience

Fitment

Dice Job Match Score™

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Job Details

Skills

Software
Hardware
Windows

Summary

Job Title: Branch Support/Desktop Support

Work Location : Philadelphia. PA (Onsite)

Contract duration: 12+ months Contract

Job Description

A “Branch Support Specialist” is responsible for providing technical support for hardware and software issues and requests to End Users at branch locations. The Branch Support Specialist possesses a diverse skill set that includes providing frontline hardware and software technical support, local project coordination and delivery, escalation support for major Incidents, and collaborating cross-functionally with Network Services and Escalation teams to resolve complex issues locally.

Branch Support Specialists can be on-site dedicated to a branch location or dispatched to a branch location based on expertise and proximity to the site needing support.

Required Qualifications:

On-site Branch Support Specialists in Metro Campuses will be required to support all
buildings within a Metro Campus.
Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
Due to role being client facing, role requires professional behavior, good English communication, interpersonal and customer care skills.
Ability to work under pressure and on tight time scales.
Experience using helpdesk ticketing application.
Technical grasp of a wide range of applications including in-house and 3rd party applications.
Preferred financial/banking support experience.
Technical escalation for Level 1&2.
Manage root cause analysis, ownership and escalation of complex problems and issues and escalations.
Ability to work with senior engineering towers.

Responsibilities:

Troubleshoot, repair, and maintain software applications
Software installation
Experience supporting mobile phones/tablets/laptops
Escalation from helpdesk for application support including in-house, 3rd party applications and market data applications
Provide support for operating system drivers, software and firmware.
Ensure policies and procedures are followed, communicated, and adhered to.
Interacting with other support groups (local and global) within the firm across multiple platforms
Recording and/or manage all Incidents and Requests in ticket tracking system.
Participating in required training programs and adhere to OI''s with acknowledgement.
Be proactively responsive to multiple mediums of communication platforms such as email and MS Teams
Image/re-image computers, configure IP, phones and mobile phones
Hardware inventory management ensuring stock levels are constantly monitored
Hardware request and receipt through internal ordering system
Manage/oversee housekeeping on IT rooms
Manage client expectations
Comm Room patching
Evaluate user requests and requirements and recommend effective technological solutions
Work across lines of service to ensure a coordinated approach to providing support for the customer
Actively participate in program of continuous service improvement taking ownership of actions that deliver results.
Manage/oversee hardware decommissioning events
Ensure that policies/guidelines related to Overtime and Expenses are adhered to as well as all local guidelines for cost control

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: mategr
Position Id: ans-vvvvgfjnmnm
Posted 8 hours ago

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