CRM Technical Architect - 100% Remote

Job Title: CRM Technical Architect

Relevant Experience Required: 12–15 Years in CRM (Mandatory)

Role Summary

We are seeking an experienced CRM Technical Architect with deep expertise in Microsoft Dynamics 365 (Sales Modules) to lead end-to-end solution architecture, design, customization, and client engagement. The ideal candidate will act as the Technical SME and primary point of contact for technical design, governance, and stakeholder communication.

Key Responsibilities

• Design and architect scalable, high-performance CRM solutions using Dynamics 365.

• Lead technical design discussions with business stakeholders and translate requirements into technical solutions.

• Drive complex customizations and configurations within Dynamics 365.

• Develop and oversee plugins, workflows, integrations, and portal implementations.

• Ensure adherence to coding best practices and enterprise architecture standards.

• Lead technical integration efforts and ensure alignment with enterprise strategies.

• Act as the Single Point of Contact (SPOC) for:

  • Technical design reviews

  • Reporting and governance

  • Sign-offs and approvals

• Collaborate closely with client stakeholders, internal teams, and partners for issue resolution and technical progress tracking.

• Address technical clarifications and provide architectural guidance across teams.

• Ensure solution performance, scalability, and maintainability.

• Work collaboratively with delivery teams to ensure project milestones are met.

Mandatory Technical Skills

• Extensive experience with Microsoft Dynamics 365 – Sales Modules

• Hands-on experience in:

  • Plugins development

  • Workflows

  • .NET development

  • JavaScript customization

  • Portals implementation

• Strong expertise in CRM architecture design and solution integration.

• Experience leading technical positions in enterprise-scale CRM implementations.

• Strong understanding of performance optimization and scalability.

• Ability to directly engage with clients and lead solution discussions.

• Strong knowledge of coding standards and best practices.

• Solid understanding of project management principles.

Good to Have Skills

• Experience working in Agile environments using Scrum

• Exposure to Agile-Scrum ways of working (Mandatory preference)

Leadership & Communication Expectations

• Serve as Technical SME for all architecture-related discussions.

• Manage technical reviews, reporting, approvals, and governance.

• Coordinate with internal teams, client stakeholders, and partners for seamless delivery.

• Provide clear technical direction and mentorship to development teams.
  
  

Thanks & Regards
Vamshi T