Quality Assurance Lead

SYSCOM’s seeking a Quality Assurance Lead (QA Lead) to support our client and will play a critical role in a large-scale transformation initiative to modernize collections and payment system. The resources will direct the work of multiple QA Analysts and partner closely with business, technical, and vendor teams to ensure the delivery of high-quality, fully tested solutions. This is a working leadership role that combines oversight, coordination, and direct testing activity, particularly in an environment where automated testing maturity is still developing. Experience in the implementation of mass transit systems or other complex operational infrastructures is highly desired.

The QA Lead will provide both strategic QA leadership and hands-on test execution across multiple projects involving enterprise cloud-based SaaS platform solutions. 

Work Location: The role is hybrid with a blend of on-site and remote work. Candidate will be required to work in the office at least one day per week, and more frequently as business needs dictate.

Duration: 6 month contract with extensions highly likely but not guaranteed

Job Duties and Responsibilities will include but are not limited to the following:

·         Serve as the Program QA Lead for multiple large-scale, enterprise-wide initiatives within the client’s organization.

·         Develop and implement comprehensive QA strategies, standards, and test frameworks across projects.

·         Provide hands-on leadership for testing efforts, including test plan creation, test case development, and defect management.

·         Direct and mentor multiple QA Analysts while managing individual workstreams and contributing to active testing.

·         Oversee and validate vendor-led testing activities, ensuring alignment with program standards and integration requirements.

·         Develop and manage QA schedules, testing dependencies, and risk mitigation strategies across concurrent projects.

·         Execute manual test scenarios and perform regression, functional, and integration testing across diverse solutions.

·         Support configuration management and release control, maintaining traceability and documentation throughout the QA lifecycle.

·         Define and track QA performance metrics such as defect density, coverage, and exit criteria for release readiness.

·         Collaborate with program management, business analysts, developers, and vendors to prioritize defect resolution and testing scope.

·         Provide QA governance and oversight throughout all project phases, ensuring adherence to enterprise standards and methodologies.

·         Mentor business analysts and project team members in QA best practices to promote consistent quality across program initiatives.

Minimum Qualifications – must meet ALL:

·         Ten (10) years’ experience in software quality assurance or software testing roles.

·         Five (5) years’ of QA leadership experience managing or directing QA efforts on programs.

·         One  (1) year of experience with cloud-based SaaS implementations

·         Two  (2) years’  experience leading QA activities in multi-vendor or multi-system integration environments.

·         Two (2) years’  experience performing manual and automation testing.

·         Two (2) years’ experience (cumulative) developing QA strategies, test plans, test cases, and metrics to measure quality and readiness.

·         One (1) year of experience using either Azure DevOps, JIRA, or HP ALM

·         Two (2) years of experience applying QA processes within Agile, Iterative, and Waterfall development methodologies.

·         Bachelor’s degree in Computer Science, Information Systems, or related discipline

·         Able to work onsite in St. Paul, MN at least one day per week and more frequently as business needs dictate

Desired Qualifications

·         Experience working within government or regulated industries implementing mission-critical systems.

·         Experience with mass transit technology solutions, including fare collection, asset management, or operational analytics systems.

·         Prior experience in public sector, utilities, or transportation

·         Familiarity with test data management, performance testing, and vendor validation processes.

·         Working knowledge of automation frameworks or tools (even if not fully deployed).

·         Advanced degree or professional certification in Quality Assurance, Project Management (PMP), or Agile (CSM, SAFe).

·         Demonstrated ability to lead cross-functional QA teams and foster a culture of accountability and collaboration.

·         Exceptional communication skills, capable of translating technical QA concepts for business and executive audiences.

·         Strong analytical skills with attention to detail and a commitment to continuous improvement.

·         Effective conflict resolution and stakeholder management skills in multi-stakeholder environments.

·         Ability to balance leadership responsibilities with hands-on testing execution when required.

SYSCOM, Inc. provides specialized information technology resources that possess the requisite skills and capabilities to deliver enterprise level solutions that help our client’s achieve their objectives. At SYSCOM, we have a proven process that brings the best and brightest resources into our organization. Our teammates have excellent verbal and written communication skills as well as coordination and organization skills. The objective of our approach is to ensure a high level of customer satisfaction.

Headquartered in Baltimore, Maryland, SYSCOM, Inc. is a US-based company whose mission is to create and deliver the right technology solutions, by teaming with our customers to understand their business needs and empower them to achieve their goals. Since 1982, SYSCOM, Inc. has been providing enterprise-wide solutions for a variety of private and public sector clients.
 
SYSCOM, Inc. is an equal opportunity employer.